Jessica Stark
Commerce City,CO
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Processing Specialist/Assistant Supervisor/Supervisor
FirstBank
Lakewood , CO
2018.07 - Current
- Supervised team of closers
- Ensured compliance with required changes for loan documents and closing disclosures after completion
- Review of closed loans for insuring through FHA
- Effectively oversaw the productivity and success of closers
- Provided new hire training
- Developing and enhancing operational processes and procedures
- Reviewed and resolved escalations related to closing issues
- Assisted with production tasks and provided guidance to closers
- Aided in closing loans to support capacity requirements
- Worked closely with other departments to guarantee thorough and accurate completion of all necessary documents.
- Conducted regular audits of process activities in order to detect irregularities.
- Ensured adherence to all legal requirements for financial document management.
- Performed quality assurance checks on processed documents to identify and rectify errors or omissions.
- Managed a high volume of files on a daily basis.
- Ordered title, appraisal, insurance, payoffs, verification of mortgage and verification of rent
- Reviewed file documentation such as title commitment and insurance for issues with lien, vesting and escrows
- Review of figures and preparation of closing instructions, then including balancing with title which includes approval of the settlement statement or closing disclosure
- Verified accuracy of all closing documents for completeness and compliance.
- Resolved conflicts between parties involved in transaction if necessary.
Closer/Closing Supervisor/Operations Manager
Urban Lending/Freedom Mortgage
Broomfield , CO
2012.10 - 2018.05
- Led and oversaw the work of a team consisting of closers and a team lead
- Managed changes for loan documents and closing disclosures that were required post-closing
- Effectively oversaw the productivity and success of closers
- Provided new hire training
- Developing and enhancing operational processes and procedures
- Reviewed and resolved escalations related to closing issues
- Assisted with production tasks and provided guidance to closers
- Aided in closing loans to support capacity requirements
- Worked closely with other departments to guarantee thorough and accurate completion of all necessary documents.
- Managed a high volume of files on a daily basis.
- Review of figures and preparation of closing instructions, then including balancing with title which includes approval of the settlement statement or closing disclosure
- Review of closing packages for funding, once approved initiating wire for funding
- Verified accuracy of all closing documents for completeness and compliance.
- Resolved conflicts between parties involved in transaction if necessary.
Education
Accounting -
National American University
Skills
- Customer Service
- Pipeline Management
- Regulatory Guidelines
- Government Loans
- Agency Guidelines
- Document Review
- Data Validation
- Proficient with Encompass
Accomplishments
As Closing Supervisor, at FirstBank, I was tasked with creating and building an Agency Closing Team. This included preparation of job descriptions, hiring of experienced closers, creation of new processes and procedures. As well as piloting then training our new LOS, Encompass, to the closing team.
Careerfocus
Mortgage operations professional with experience assisting mortgage companies manage and close pipeline of loans by continually exceeding funding goals.
References
References available upon request.
Timeline
Processing Specialist/Assistant Supervisor/Supervisor
FirstBank
2018.07 - Current
Closer/Closing Supervisor/Operations Manager
Urban Lending/Freedom Mortgage
2012.10 - 2018.05
Accounting -
National American University
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