Jessica Stevens
Siloam Springs,AR
Summary
21 years of experience in the healthcare industry. Areas of experience include but are not limited to healthcare marketing, Social Services, Insurance verification and authorization, Admissions, MDS, Utilization Review and Patient Care. Provides patient care with sensitivity and ensure patient dignity, resolve conflicts, and perform in a fast paced environment. Strong ability to take direction, superior communication, interpersonal and teamwork skills and build professional community relationships!
Overview
4
4
years of professional experience
Work History
Marketing Director
Peach Tree Village Assisted Living
Farmington,AR
10.2023 - Current
- Established partnerships with key industry influencers to amplify brand reach and credibility.
- Developed comprehensive marketing plans in alignment with overall business goals and objectives.
- Streamlined internal processes to improve efficiency within the marketing department.
- Coordinated public relations efforts to secure positive press coverage for company milestones and achievements.
- Evaluated competitor activity to inform strategic decision-making within the marketing department.
- Built strong relationships with industry professionals and influencers.
- Scheduled tours with future residents residents, famiky members and the general public.
- Continually maintained and improved company's reputation and positive image in markets served.
Social Services Director
Apple Creek Health & Rehab
Centerton, AR
06.2023 - 10.2023
- Developed and maintained strong community partnerships, resulting in increased access to resources for clients such as home health and hospice agencies.
- Organized all discharge planning for residents to return home including, arranging DME, home health services, transportation, and follow up physician appointments
- Led a care plan meetings daily woth multidisciplinary team for client-centered services.
- Collaborated with government agencies and local organizations to identify gaps in services and develop targeted interventions.
- Admitted all skilled nursing patients, including completing admission documents, inventory, code status, and coordinated room assignments
- Arranged appointment for all long term care residents for dental and vision services.
- Referred families to shelters, legal resources, and educational programs and more .
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Partnered with local organizations to expand access to social and community services.
- Completed annual and quarterly and initial psychosocial assessments as well as MDS.
Admissions & Marketing Director
The Blossoms At Rogers Rehab & Nursing Center
Rogers, AR
01.2023 - 06.2023
- Confirmed all referrals are approved financially and clinically.
- Answer referrals in a timely manner, and corresponded with hospitals, facilities and other healthcare related business's.
- Build and maintain relationships with hospitals, physicians, social workers, discharge planners and other referral sources.
- Complete admission paperwork with patient or representative, including code code status, and notarized power of attorney legal documents.
- Streamlined the admissions process, improving efficiency while maintaining high standards of candidate selection.
Utilization Review Coordinator
Perimeter Behavioral Of The Ozarks
Springdale, AR
02.2022 - 01.2023
- Obtained authorizations from multiple insurance carriers for various levels of care.
- Conduct's concurrent and/or retrospective review of the patient records as required by the payor
- Is knowledgeable of criteria for Medicare, Medicaid, managed care, and private insurance coverage.
Admissions & Marketing Director
Springdale Health & Rehab
Springdale, AR
04.2020 - 01.2022
- Promote good public relationships within the community, such as hospital case managers, assisted living facility administrators and skilled nursing social service directors.
- Obtain Prior Authorization through the patient healthcare insurance prior to admission as well as collected copay’s prior to admission.
- Ensure facility has all required paperwork for admission including all documents needed submit medicaid applications.
- Market the facility to referral sources to gain new business while gaining new relationships in the community.
Education
High School Diploma -
Grinnell High School
Grinnell, IA05.2007
Skills
- Communication
- Organization
- Active Listening
- Leadership
- Customer Service
- Problem Solving
- Official Public Notary
- Marketing
- Social Work
- Sales
- Building relationships
Timeline
Marketing Director
Peach Tree Village Assisted Living
10.2023 - Current
Social Services Director
Apple Creek Health & Rehab
06.2023 - 10.2023
Admissions & Marketing Director
The Blossoms At Rogers Rehab & Nursing Center
01.2023 - 06.2023
Utilization Review Coordinator
Perimeter Behavioral Of The Ozarks
02.2022 - 01.2023
Admissions & Marketing Director
Springdale Health & Rehab
04.2020 - 01.2022
High School Diploma -
Grinnell High School