Jessica Stewart
Carriere,MS
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Customer-focused with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
10
10
years of professional experience
Work History
Housekeeper
Self-Employed
Carriere, Mississippi
02.2015 - Current
- Scrubbed kitchen appliances, countertops and fixtures.
- Emptied trash receptacles throughout the property.
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Assisted in laundry services including washing, drying, and folding linens.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Waxed and polished wood furnishings to restore faded appearance.
Fundraiser
InfoCision
Akron, OH
03.2024 - 02.2025
- Maintained relationships with existing donors by providing updates on progress of projects funded by them.
- Participated in meetings with senior staff members to discuss current fundraising objectives.
- Cultivated relationships with new prospects through networking events, cold-calling, and emails.
- Responded promptly to inquiries from potential donors regarding donation process or project details.
- Processed donor contributions including tracking funds received and issuing receipts or thank you notes.
Front Desk Manager
C&H Pest Control
01.2020 - 02.2024
- Ensured the front desk area was clean and presentable at all times.
- Performed cashier duties such as taking payments, balancing accounts, handling refunds and resolving any discrepancies that arose.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Oversaw cash and credit card payment transactions at the front desk.
Customer Service Cashier
Exxon Gas Station
Picayune, Mississippi
08.2019 - 03.2020
- Processed credit card transactions accurately and efficiently.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Provided excellent customer service by helping customers locate items they were looking for.
- Assisted customers with locating merchandise within the store.
- Resolved customer complaints in a professional manner.
- Balanced cash drawers at the end of each shift.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Operated cash registers to process payments for goods and services.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Built loyal clientele through friendly interactions and consistent appreciation.
Education
Some College (No Degree) - Business
Pearl River Community College
Poplarville, MSSome College (No Degree) - Business
Antonelli College
Hattiesburg, MSSkills
- Inventory control
- Client relations
- Time optimization
- Solution-oriented thinking
- Communication effectiveness
- Detail orientation
- Dispute resolution
- Collaborative teamwork
- Organizational abilities
- Prioritization of tasks
- Customer feedback management
- English language fluency
Timeline
Fundraiser
InfoCision
03.2024 - 02.2025
Front Desk Manager
C&H Pest Control
01.2020 - 02.2024
Customer Service Cashier
Exxon Gas Station
08.2019 - 03.2020
Housekeeper
Self-Employed
02.2015 - Current
Some College (No Degree) - Business
Pearl River Community College
Some College (No Degree) - Business
Antonelli College