Jessica Stewart
Garland,NC
Summary
Dynamic customer service professional with a proven track record at J.r Cleaning, excelling in complaint handling and client relations. Adept at utilizing CRM software to enhance customer satisfaction and streamline operations. Recognized for implementing effective training programs and fostering a positive service culture, driving loyalty and repeat business.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
J.r Cleaning
Hope Mills Nc
02.2018 - 03.2024
- Provided exceptional customer support, addressing inquiries and resolving issues efficiently.
- Managed scheduling of cleaning services, ensuring optimal resource allocation.
- Utilized CRM software to track customer interactions and maintain accurate records.
- Assisted in training new team members on service protocols and best practices.
- Implemented feedback mechanisms to enhance service quality and customer satisfaction.
- Coordinated with cleaning teams to ensure timely completion of assigned tasks.
- Developed knowledge of cleaning products and equipment for effective service delivery.
- Contributed to team meetings by sharing insights on process improvements and operational efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
Office Manager
Jdr Carpet and Cleaning
Fayetteville, NC
04.2014 - 02.2018
- Streamlined office operations by implementing efficient scheduling and resource allocation processes.
- Coordinated communication between departments to enhance collaboration and workflow efficiency.
- Managed office budget, ensuring adherence to financial guidelines and optimizing expenditures.
- Developed training programs for new staff, improving onboarding experience and knowledge retention.
- Enhanced customer service protocols, resulting in improved client satisfaction and retention rates.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
Education
Associate of Business Administration - Business
Wake Technical Community College
Raleigh, NC05.2012
Skills
Customer service
Active listening
Critical thinking
Data entry
Call center experience
Computer proficiency
Complaint handling
Microsoft Excel
Payment processing
Client relations
Customer satisfaction measurement
Professional telephone demeanor
Call management
Paperwork processing
Documentation
Timeline
Customer Service Representative
J.r Cleaning
02.2018 - 03.2024
Office Manager
Jdr Carpet and Cleaning
04.2014 - 02.2018
Associate of Business Administration - Business
Wake Technical Community College