Jessica Stidham
Student At Los Angeles Film School
Lexington,SC
Summary
I am a hardworking, dependable, and honest individual. I am able to work independently, or within a group/ team setting. I am outgoing, yet focused. I have the ability to juggle multiple responsibilities and remain resilient in stressful situations. I continue to practice active listening and can appreciate constructive criticism and firmly believe that we all have room to grow into something better than we were yesterday.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Hardwood Flooring Specialist
Knock On Wood Flooring
Columbia, United States
04.2015 - 08.2021
- Took measurements and studied floor sketches to calculate the square footage and the materials needed to complete the job.
- Installed sheeting on floor surfaces by applying adhesive and rolling with [Type] tool to form smoothest finish.
- Spread adhesive cement over the floor to prevent board joint wearing.
- Removed existing flooring materials and prepared area for installation of new products.
- Installed raw hardwood stripping, prefabricated hardwood, floating hardwood, and vinyl flooring in commercial and residential buildings.
- Removed existing flooring to prepare floor surfaces for new flooring.
- Maintained excellent communication, cleanliness, and safety standards on worksites and projects, boosting customer satisfaction ratings substantially.
- Swept, scraped, and chipped dirt and irregularities from base surfaces and filled cracks with cement and putty to form a smooth foundation.
- Drove company-owned vehicles to residential and commercial project locations to complete jobs.
- Reported emerging safety issues to management and helped to implement solutions using available resources.
- Completed online project logs and track project work status.
- Utilized personal protective equipment to prevent exposure to fumes and hazardous substances.
- Operated hand and power tools such as reciprocating saws, chop/miter saws, drills, flooring nailer, brad nailer, finish nailer, etc.
- Instructed customers, sub-contractors, and site supervisors on flooring maintenance and care procedures.
- Coordinated upcoming projects with project management and assisted in compiling project materials lists.
Freelance Sub-Contractor
Self-employeed
Lexington, SC
01.2013 - 01.2015
- Collaborated closely with clients to better understand the entire project scope.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Implemented changes requested by designers, owners, or inspectors to conform to specifications or updated demands.
- Maintained optimal cost controls by making affordable supplier purchases and negotiating lower prices.
- Hired and oversaw subcontractors, to ensure project needs were met and properly executed.
- Consulted with customers to assess needs and propose optimal solutions.
- Evaluated trends to understand competitive environments and assess current strategies.
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
- Synthesized current business intelligence data to produce reports and polished presentations, highlighting findings and recommending changes.
- Managed day-to-day operations of consulting business, which required tasks, such as visiting with new clients, bidding for future potential commercial and residential jobs, and staying in touch with past clients, and ensuring their project needs were met and that they remain happy, satisfied clients.
- Performed the usual hard labor that comes with construction, such as demolition of old materials, installing new materials, or fixing pre-existing broken and worn materials.
- Also carried out warranty callbacks and punch out lists.
Administrative Specialist II
Department Of Health And Environmental Control
Columbia, SC
10.2009 - 06.2012
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Handled client correspondence and tracked records to foster office efficiency.
- Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs lows.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Resolved customer concerns efficiently to promote satisfaction and loyalty.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Handled incoming and outgoing mail.
- Prepared project documents, reports, and brochures.
- Worked on behalf of senior leaders to complete project requirements according to schedules and within budgetary limitations.
- Conducted thorough research using diverse resources to assist the professional staff with routine and special project tasks.
- Maintained and optimized DIS's (Disease Intervention Specialist; Federally funded program within the Family Planning/STD clinics) calendar and scheduled appointments and meetings and addressed conflicts with adequate time for preparation, follow-up, and planning.
- Answered the massive influx of calls received daily.
- Worked with third-party billing of clients and insurance companies.
- Worked closely with Doctors and Nurses during the outbreak of H1N1; traveled to all schools, military installments, and businesses in SC to administer the vaccine.
- Was trained extensively in Customer Care Support by professionals within the administrative profession.
- Was awarded certifications and Special Thanks award from all military personnel at Fort Jackson.
- Was the only employee to learn and excel in over 9 different clinics, including Child, Adult, Foreign Travel, and Immigration Immunizations, Tuberculosis Clinic, Family Planning, STD clinic, Medical Records, WIC intake and classes.
Education
Bachelor of Science - Graphic Design
The Los Angeles Film School
City Of Los Angeles, CA 08.2021 - Current
High School Diploma -
Pelion High School
Pelion, SC 08.2005 - 06.2009
Skills
Room measurements
Padding installation
Waterproofing methods
Deadline management
Safe workplace procedures
Flooring project management
Customer Needs Assessment
Tool management
Surface Preparation
Debris removal
Protective gear
Measurement and calculation accuracy
Document management
Filing
Tech-savvy
Proficient in Office Suite and Adobe Creative Cloud
Time and billing
Bookkeeping
Business correspondence
Appointment Scheduling
Managing office supply inventory
Staff scheduling procedures
Records destruction
Presentation design
Performance improvement
Documentation and control
Office administration
Attendance record management
Workflow planning
Invoice Processing
Letter preparation
Time management
Employee timesheet processing
Social media knowledge
Filing and data archiving
Purchase orders organization
Timeline
Bachelor of Science - Graphic Design
The Los Angeles Film School
08.2021 - Current
Hardwood Flooring Specialist
Knock On Wood Flooring
04.2015 - 08.2021
Freelance Sub-Contractor
Self-employeed
01.2013 - 01.2015
Administrative Specialist II
Department Of Health And Environmental Control
10.2009 - 06.2012
High School Diploma -
Pelion High School
08.2005 - 06.2009