Jessica Striegel
Elmwood Park,IL
Summary
Accomplished Front End Manager at Jewel Osco, adept in enhancing customer satisfaction and streamlining operations for improved efficiency. Excelled in employee supervision and operations management, significantly minimizing cash discrepancies and fostering a team-oriented environment. Skilled in financial reporting and customer service, consistently prioritizing performance optimization and operational excellence.
Overview
10
10
years of professional experience
Work History
Front End Manager
Jewels Osco
04.2023 - Current
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
- Oversaw cashier operations, bookkeeping, and security.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Assistant Front End Manager
Jewel Osco
05.2019 - 04.2023
- Improved customer satisfaction by efficiently managing front-end operations and addressing customer concerns promptly.
- Streamlined checkout processes for faster service and reduced wait times, enhancing the overall shopping experience.
- Enhanced loss prevention measures through diligent monitoring of front-end activity and promoting employee awareness about potential risks.
- Assisted in training initiatives aimed at improving cashier efficiency and reducing errors in transactions.
- Collaborated with store management to develop strategies for improving sales and maintaining a positive store atmosphere.
- Supported inventory management processes by assisting with product ordering, tracking stock levels, and coordinating merchandise displays.
Third Key Holder
Jewel Osco
08.2018 - 05.2019
- Participated in ongoing professional development opportunities to stay current on industry trends and best practices.
- Addressed customer inquiries and concerns promptly, resolving issues effectively to maintain loyalty and satisfaction.
- Contributed to a positive work environment by fostering strong teamwork among staff members.
- Conducted regular inventory audits to maintain accurate stock counts and prevent loss or theft of merchandise.
- Managed cash register operations accurately, ensuring timely transactions and minimal errors.
Cashier
Jewel Osco
10.2014 - 08.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Education
High School Diploma -
Guerin College Prep
River Grove, IL05.2016
Skills
- Customer Service
- Employee Supervision
- Staff Supervision
- Performance Improvements
- Operations Management
- Performance Optimization
- Workflow Optimization
- Business Administration
- Documentation
- Administrative Support
- Financial Reporting
Timeline
Front End Manager
Jewels Osco
04.2023 - Current
Assistant Front End Manager
Jewel Osco
05.2019 - 04.2023
Third Key Holder
Jewel Osco
08.2018 - 05.2019
Cashier
Jewel Osco
10.2014 - 08.2018
High School Diploma -
Guerin College Prep