Jessica Strilkivsky
Jacksonville,FL
Summary
Dedicated and results-driven professional with extensive management experience. Proven ability to build strong relationships with clients, enhancing satisfaction and retention. Skilled in marketing and sales, with a keen eye for detail and a passion for delivering exceptional customer service. Strong communicator with a track record of successfully leading teams and driving operational excellence. Ready to leverage my management expertise to contribute to a thriving work community.
Overview
2
2
years of professional experience
Work History
Assistant Store Manager
Moe's Southwest Grille
Jacksonville, FL
01.2024 - 09.2024
- Achieved a 30% boost in store profitability by leveraging financial data and implementing cost-cutting strategies.
- Responded swiftly to customer complaints and resolved issues efficiently within operational hours, leading to numerous 5-star ratings on Google.
- Analyzed market trends for identifying opportunities in product expansion or improvement.
- Compiled detailed reports summarizing sales activity, customer feedback, and other pertinent information to ensure high levels of customer satisfaction.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
Assistant Manager
1928 Cuban Bistro
Jacksonville Beach, FL
06.2023 - 12.2023
- Collaborated with management on devising strategic plans to achieve business goals through analysis of business and sales flow.
- Created reports on sales trends, inventory levels, and financial data.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Recruited and trained new employees to meet job requirements.
- Facilitated growth by providing insightful guidance and mentoring support to improve employee skills.
Team Member
Whataburger Restaurants L&c
Republic, MO
10.2022 - 05.2023
- Collaborated with team members to maximize productivity and efficiency.
- Developed positive customer relationships through friendly greeting and excellent service.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Looked for ways to go above and beyond job requirements.
Education
High School Diploma -
Atlantic Coast High School
Jacksonville, FL05-2022
Skills
- Workforce Management
- Sales Strategies
- Consultative Sales
- Performance Evaluations
- Department Oversight
- Customer Service and Engagement
- Upselling and Cross Selling
- Sales expertise
Accomplishments
- Achieved multiple bonuses for consistently earning 5-star reviews on the company’s website, demonstrating a strong commitment to customer satisfaction and exceptional service delivery.
- Increased catering sales through exceptional customer service and relationship-building, leading to enhanced client satisfaction, improved gratuity, and a high rate of repeat business from multiple clients.
Languages
English
Full Professional
Russian
Native/ Bilingual
Ukrainian
Native/ Bilingual
Affiliations
- Photography and Videography: Passionate about capturing moments through visual storytelling, with experience in both portrait and event photography.
- Traveling: Enthusiastic traveler with a keen interest in exploring diverse cultures and gaining new perspectives, enhancing adaptability and open-mindedness.
- Relationship Building: Committed to fostering strong, long-lasting friendships, demonstrating effective interpersonal skills and a collaborative spirit.
References
References available upon request.
Timeline
Assistant Store Manager
Moe's Southwest Grille
01.2024 - 09.2024
Assistant Manager
1928 Cuban Bistro
06.2023 - 12.2023
Team Member
Whataburger Restaurants L&c
10.2022 - 05.2023
High School Diploma -
Atlantic Coast High School
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