Jessica Reiling
New Port Richey
Summary
Dynamic professional with a proven track record at Kohls Department Store, excelling in customer engagement and product knowledge expertise. Leveraged strong problem-solving and interpersonal skills to enhance customer satisfaction and operational efficiency. Demonstrated exceptional ability in sales floor navigation and brand representation, contributing to a positive shopping environment.
Offering proactive approach and strong interpersonal skills, eager to learn and develop in retail environment. Brings ability to quickly understand product details and perform tasks efficiently. Ready to use and develop problem-solving and multitasking skills in any role.
Overview
3
3
years of professional experience
Work History
Floor Associate
Kohls Department Store
09.2024 - 12.2024
- Assisted coworkers when needed to ensure all tasks were completed efficiently, fostering teamwork within the store environment.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Increased customer satisfaction by providing excellent product knowledge and timely assistance on the sales floor.
- Managed time effectively during shifts, prioritizing tasks according to urgency for optimal productivity.
- Provided exceptional customer service during high-traffic periods by managing lines effectively and maintaining a calm demeanor under pressure.
- Enhanced operational efficiency by organizing shelves, racks, and other display areas for easy access and navigation by customers.
- Demonstrated strong problem-solving skills by addressing customer inquiries or concerns quickly and effectively.
Sales Associate
7-eleven
10.2023 - 11.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Kindergarten Instructional Assistant
Cypress Elementary School
08.2021 - 09.2022
- Utilized various forms of technology in lessons to enrich learning experiences and accommodate diverse learners'' needs.
- Improved literacy skills by conducting guided reading sessions with small groups of students.
- Prepared materials for instructional use, ensuring resources were age-appropriate, engaging, relevant.
- Partnered with families to provide regular updates on student progress, celebrating successes and addressing areas for growth.
Education
GED -
Marchman Technical College
New Port Richey, FL06.2009
Skills
- Customer engagement
- Product knowledge expertise
- Item location assistance
- Pricing accuracy
- Sales floor navigation
- Brand representation
- Excellent work ethic
Timeline
Floor Associate
Kohls Department Store
09.2024 - 12.2024
Sales Associate
7-eleven
10.2023 - 11.2023
Kindergarten Instructional Assistant
Cypress Elementary School
08.2021 - 09.2022
GED -
Marchman Technical College