Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jessica Strong

Omaha,NE

Overview

16
16
years of professional experience

Work History

Older Infant Lead Teacher

Primrose School at West Maple
10.2022 - 03.2025
  • Met the physical and emotional needs of up to 8 infants daily, aged 6 months to 12 months
  • Maintained a tidy and sanitized classroom
  • Followed both institution and state mandates
  • Followed and executed daily infant curriculum
  • Ensured honest and open communication with children’s parents

Member Service Advocate

AAA Life Insurance
11.2015 - 01.2017
  • Supported all branches of insurance processing
  • Performed tasks based upon member inquiries and requests such as cancellations, reimbursements, reinstatement forms and insurance verification
  • Responsible for providing resolution to problems that may require additional escalation
  • Enrolled member in various insurance products
  • Exhibited strong verbal and written communication
  • Possessed strong teamwork qualities with other employees and managers
  • Transferred and redirected members to other AAA Life Insurance departments, agents and contacts
  • Maintained and improved skills, knowledge, and customer service quality which may include additional training and testing

PCI Compliance

First Data Resources
01.2009 - 01.2015
  • Explained and educated merchants in regards to the PCI DSS (Payment Card Industry Compliance) validation and requirements based on the PCI security standards
  • Confidently walked customers through the 5 different types of questionnaires, some of them being in-depth technical questionnaires, based on the self-assessment questions (SAQ) answered in the pre-SAQ section and set-up of their external vulnerability scan (if required)
  • Available to answer any client questions via telephone, live-chat and email pertaining to these requirements enforced by the five major credit card associations
  • Took supervisor calls when necessary

Customer Service Representative

First Data Resources
01.2009 - 01.2015
  • Answered inbound merchant customer service calls regarding daily operations
  • Received and responded to customer service inquiries via physical mail, fax, and email
  • Researched problem areas and document processes used to correct issues pertaining to batches, funding, account closures, etc

Authorizations Assistant Trainer

First Data Resources
01.2009 - 01.2015
  • Assisted department head with new hire employees on the training of different computer programs and the skills used to multi-task while using multiple systems
  • Provided helpful hints for appropriate verbiage and professionalism when speaking with clients
  • Assisted with department procedures and guidelines for credit card authorizations
  • Walked the production floor and assisted employees with questions or any challenges they may have pertaining to calls
  • Trained employees on different bank card activation security requirements and Telecheck procedures
  • Took supervisor calls when necessary

Education

Associates degree - Medical Billing & Coding

Ultimate Medical Academy
Clearwater, FL
01.2021

General Education and Sign Language Certificate - Interpreting

Metropolitan Community College
Omaha, NE
01.2009

High School diploma -

Omaha North High School
Omaha, NE
01.2003

Skills

  • Proficient in Microsoft Word
  • Proficient in Microsoft Works
  • Proficient in Power Point
  • Proficient in Excel
  • Experienced with multiple interface computer systems
  • Experienced with multiline telephone
  • Excellent problem solver
  • Excellent organizer
  • Strong leadership role
  • Curriculum development
  • Classroom management
  • Health and safety
  • Child development
  • Documentation skills
  • Problem solving

Accomplishments

  • Recognized on UMA’s Dean’s List multiple quarters
  • Graduated CUM LAUDE from UMA in 2021
  • Bravo Points/Applause Awards. Earned points multiple times throughout my time at First Data for performing duties outside of my area; test calls, over time, etc.
  • Compliment call awards numerous times throughout my time at First Data for being recognized for going above and beyond the customer’s expectation
  • Recognized on MCC's Dean's List multiple quarters

Timeline

Older Infant Lead Teacher

Primrose School at West Maple
10.2022 - 03.2025

Member Service Advocate

AAA Life Insurance
11.2015 - 01.2017

PCI Compliance

First Data Resources
01.2009 - 01.2015

Customer Service Representative

First Data Resources
01.2009 - 01.2015

Authorizations Assistant Trainer

First Data Resources
01.2009 - 01.2015

Associates degree - Medical Billing & Coding

Ultimate Medical Academy

General Education and Sign Language Certificate - Interpreting

Metropolitan Community College

High School diploma -

Omaha North High School

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