Jessica Studer
Moreno Valley,United States
Summary
Dynamic and motivated professional with a proven record of developing and deepening relationships, managing projects from concept to completion, designing educational strategies, and coaching individuals to success. Skilled in fostering teamwork, demonstrating exceptional communication skills, and making critical decisions during challenges. Adaptable and transformational leader with an ability to work independently and as a team member, creating effective presentations, and developing opportunities that implement organizational goals.
Overview
16
16
years of professional experience
Work History
General Manager Assistant
Amazon
11.2022 - Current
- Monitor and analyze actual costs against budgeted employee relations costs
- Collaborate cross-functionally with multiple teams to ensure timely completion of projects, including but not limited to site Finance Manager and Site Procurement Manager
- Develop and maintain project plans, timelines, and budgets to ensure successful delivery within scope, schedule and budget
- Manage internal communications including production and strategy
- Coach and mentor communications process assistant to improve site communication strategy and brand
- Plan and coordinate all events and event details such as facilities, catering, signage, and displays
- Coordinate with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions
- Proficient in Coupa, Excel, and Tableau.
Field Quality Assurance
Amazon
01.2022 - 11.2022
- Deep dive potential barriers to identify root cause of missed deliveries
- Identified barriers to first-time delivery success; recommended solutions and improvements to Amazon's systems and processes
- Interacted with property managers as needed to address concerns with service levels being provided
- Monitored vendor training compliance; analyze and recommend process improvement solutions that positively impact customer experience
- Documented feedback and audit results to help AMZL team identify strengths, as well as areas for improvement.
Learning Trainer/Coordinator
Amazon
11.2019 - 01.2022
- Assigned, conducted, and monitored required training for up to 20 managers, ongoing training for up to 1000 existing associates, and new hires through in person and e-learning management platform to ensure 100% compliance
- Managed and assessed development needs and identified retraining opportunities to develop a team of over thirty learning associates responsible for conducting training for up to 1000 employees
- Managed on-boarding of new employees in orientation sessions including administrative procedures, company policies and performance standards
- Created weekly reports for upper management of all learning and performance objectives, training schedules, assessments and outcomes for six departments
- Coordinated and streamline the adoption of new warehouse processes under short deadlines for up to 1000 employees
- Coordinated with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Curated Closet, E-Commerce Store Owner and Manager
12.2016 - 03.2020
- Hired and managed a team of four employees responsible for inventory control, quality assurance, customer service, and shipping
- Managed all facets of business operations, including financial tracking, sourcing, and marketing
- 30% Year over year growth
- Developed and implemented successful marketing and customer relations strategy
- Communicated with online customers to address questions about products, policies or shipping methods
- Used SEO to improve search rankings of products.
Logistics Account Executive
Quadient (formerly Neopost USA)
09.2013 - 11.2016
- Researched and identified opportunities for account growth and generated new business with marketing initiatives and strategic plans to increase overall profitability of 32% and new client acquisition by 18%
- Established relationships with key decision-makers within customer's organization to promote growth and retention
- Boosted brand awareness, implemented promotional campaigns and generated leads while managing internal and external marketing campaigns and programs for enterprise level technology
- Resulting in adding an increase of 10% new business
- Used a consultative sales approach and assessed client needs to determine and suggest relevant product solutions in alignment with client budgets and schedules resulting in an average increase of 25% in account growth
- Used CRM software (Salesforce) to build a strong pipeline and monitor general sales data for review and follow-up.
Owner and Event Production Manager
Scrappin' Escapes
Riverside, CA
08.2007 - 09.2013
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Managed administrative logistics, including communications, vendor coordination, schedule creation, budget administration and day of event coordination.
- Developed and implemented successful marketing and customer relations strategy.
- Promoted brand identity by creating company logo, website, and promotional products.
- Created and edited copy for blogs, website and marketing materials.
- Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.
- Incorporated SEO keywords into copy to improve organic search result rankings.
- Employed search engine optimization tactics to increase reach of targeted audience and increased year over year attendance by 25%.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
Education
Master of Arts - Strategic Communication
Cal Baptist University
Riverside, CA08.2022
Bachelor of Arts - Interdisciplinary Studies - Leadership Studies
Humboldt State University
Arcata, CA08.2021
Skills
- Leadership
- Project Management
- Strategy planning and implementation
- Communications
- Data collection and analysis
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Expense Control
- Vendor Sourcing
Timeline
General Manager Assistant
Amazon
11.2022 - Current
Field Quality Assurance
Amazon
01.2022 - 11.2022
Learning Trainer/Coordinator
Amazon
11.2019 - 01.2022
Curated Closet, E-Commerce Store Owner and Manager
12.2016 - 03.2020
Logistics Account Executive
Quadient (formerly Neopost USA)
09.2013 - 11.2016
Owner and Event Production Manager
Scrappin' Escapes
08.2007 - 09.2013
Master of Arts - Strategic Communication
Cal Baptist University
Bachelor of Arts - Interdisciplinary Studies - Leadership Studies
Humboldt State University