Julie Hoffman

• Oversaw daily business operations, including budgeting, staffing, scheduling, and sales management.
• Ensured accurate inventory control through meticulous stock level monitoring and organization.
• Coordinated shipping and receiving processes to enhance logistics efficiency.
• Coordinated inventory management processes to ensure stock availability.
• Collaborated with vendors to negotiate favorable terms and pricing.
• Managed purchase orders and invoicing for accurate record-keeping.
• Sourced vendors, negotiated prices and set up delivery schedules.
• Compared information and coordinated with other executive assistants to arrange accommodations, transportation and personal assistance, providing logistical support to visiting executives.
• Provided administrative support to executive management team.
• Monitored emails, voicemails and incoming mail on behalf of executive staff members.
• Maintained confidentiality of sensitive information related to personnel matters or business strategies.
• Developed spreadsheets for expense and budget tracking.
• Oversaw daily office operations, including supply ordering and equipment maintenance.

• Evaluated progress toward established goals and objectives within operations department.
• Maintained alignment with company standards and procedures, informing staff on compliance requirements.
• Performed systematic evaluations of current policies and procedures, suggesting modifications for improvement as needed.
• Directed junior operations specialists, guaranteeing precision and punctuality in task execution.
• Managed the development of operating budgets in collaboration with other members of senior management team.
• Developed and maintained operational procedures to ensure smooth workflow in daily operations.
• Ensured compliance with local laws and regulations regarding operational activities.
• Managed vendor relationships to ensure compliance with contractual obligations.

• Resolved customer inquiries and complaints requiring management-level escalation.
• Reviewed completed work to verify consistency, quality, and conformance.
• Delegated work to staff, setting priorities and goals.
• Planned and led team meetings to review business results and communicate new and ongoing priorities.
• Produced thorough, accurate and timely reports of project activities.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Responding to and resolving all regulatory complaints in a time-sensitive environment, achieving 95% resolution within the allotted time.
• Assembled required documentation reflecting all timelines and account activity to support Comcast's court presentation.

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• Recruited, trained, supervised, evaluated and mentored staff members.
• Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
• Developed policies and procedures to ensure compliance with corporate standards.
• Collaborated with senior leadership to set long-term objectives for the company.
• Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
• Identified opportunities for improvement in operational performance metrics.
• Partnered with staff to create professional development plans to support personal and business growth.
• Assessed employee performance against established benchmarks or targets.