Jessica Sultan
Lafayette,CA
Summary
Strategic, results oriented Human Resources professional with +20yrs of experience in leading global consulting and technology organizations. Proven track record in designing and executing talent processes and programs in high growth business environments. Extensive global HR experience with an emphasis in organizational design, leadership development and strategic talent planning. Track record of strong leadership and partnership on driving global business success through talent. Performance-driven HR executive with +20yrs of years of experience in leading global technology organizations. Proven track record in designing and leading HR strategies that enables company objectives and key results. Passionate about mentoring and leading teams through practical organization planning and simple yet empathetic communication skills.
Overview
24
24
years of professional experience
Work History
VP, Human Resource Business Partner Leader
Atlassian
07.2021 - 04.2024
- Trusted advisor and strategic partner to Founders, C-suite and executives, guiding people-related matters in alignment with business transformations and ensuring successful execution and alignment with organization's strategic objectives
- Lead and develop team of skilled ~20 HR business partners who effectively support organization's needs during global scaling and transformation
- Led revision of performance management with new feedback tool, performance indicators and rating scale resulting in 9% voluntary turnover (increase of 3% voluntary turnover)
- Led company location/footprint strategy by establishing new entities in Europe and Asia with objective of increasing revenue by 6M and increasing headcount by 30 FTEs over next 24months
- Led company job architecture by redesigning job architecture (leveling, compensation, skill profiles) resulting in unified and defined approached to job leveling and compensation strategy and tools
- Enhance organizational effectiveness: Collaborate with leaders to identify areas for improving organizational performance and effectiveness while maintaining employee satisfaction and engagement
Senior Director, Human Resource Business Partner
Visa Inc.
05.2017 - 07.2021
- Responsible for designing and leading people strategies for Visa's strategy and business consulting organization; serving as advisor, business partner to EVP of Corporate Strategy and SVP of Visa Business Consulting
- Lead and manage a team of HRBPs to advise and execute on talent strategies and programs
- Designed, launched a talent development and leadership roadmap; worked directly with EVP and SVP leadership team in successfully implement roadmap
- Rebuilt company-wide internal mobility program to revive learning and coaching culture throughout Visa Inc
- Led Visa Europe integration of ~1500 employees on job architecture, alignment, people analytics and talent strategy
- Designed focused and enhanced program on Diversity and Inclusion and reestablished ERGs for enhanced sponsorship, external partnerships, internal inclusion and recruitment
- Partnered with HR Analytics and Corporate Finance to redesign talent metrics and reporting thereby improving org effectiveness on turnover (decrease by 2%), internal mobility, management ratios.
- Provide strategic partnership and advise in creating new organizations through hiring, organizational design, culture and process
Director, Human Resource Operations Leader
DOCUSIGN
08.2015 - 05.2017
- Built and scale HR Operations function for a growing company with employee base 40% YoY growth
- Designed global onboarding, employee integration and employee data changes and transactions
- Led global HR Operations team that lends to learning experiences across HR disciplines
- Implementation of HRIS/SuccessFactors system with strong project management, improving operational excellence and centralized processes across globe
- Led implementation of new, company-wide performance management philosophy and technology
- Drove efficiencies by identifying work to be better served centrally, while also identifying standards to improve engagement of employees and managers
- Led development and implementation of all HR compliance and internal audits in accordance to EEO, OFCCP, ISO standards
- Scaled high growth teams in Marketing and Strategy as senior HR business partner through organizational design, coaching of leadership and improving employee engagement.
Director, Human Resource Business Partner
YAHOO
01.2013 - 08.2015
- Responsible for leading global talent strategies and organization effectiveness for Platform Engineering and Advertising Operations; serving as consultant, business partner to SVP of Global Engineering and Advertising
- Served as global HR Leader for ~1600 employee organization with key locations in US, Ireland, UK, India, Taiwan and Hong Kong
- Extensive executive-level partnership in areas of organization effectiveness, leadership development and performance management with focus on GTM and product strategy
- Led post M&A (eg; Flurry analytics and BrightRoll) integration through talent assessment and alignment
- Developed organizational assessment and restructure plans to support company investments and priorities
- Constructed model for working teams that can operationalized roles and responsibilities in Engineering org
- Create talent development programs in management effectiveness, learning, recognition, story-telling/communication, culture engagement.
Global Enterprise Sales, Senior Human Resource Business Partner
SALESFORCE
05.2010 - 08.2013
- Partnered with 8-12 senior executives across various global locations in designing organization structure that supports key business objectives and headcount growth of 15-20% YoY
- Established organizational design framework that supports global sales expansion across EMEA, APAC and Latin America regions
- Collaborated with Sales Strategy and Sales Operations to design succession planning, territory/org design and rewards plan
- Led and established talent strategy in Latin America by partnering with local counsel/legal, corporate counsel, LATAM HR, Mobility and Sales Operations, resulting in 80% increase revenue and 60% headcount growth YoY and high retention
- Partnered with HR function CoEs and regional HR teams in redesigning local processes, talent programs, employee policies and HR systems
- Demonstrated agility and inclusion to lead in diverse, geographically dispersed, multi-cultural environment.
National Human Resources Manager
PRICEWATERHOUSECOOPERS
09.2000 - 05.2010
- HR Business Partnering
- Vertical, Functional Support: Diverse HRBP experience in various verticals and functions—Healthcare, Technology, Consumer Industrial Products, Forensic Accounting, IT Security
- HR Processes: Managed and advised leadership on workforce planning, succession planning, deployment, employee relations, compensation, sourcing, internships, and operations in addition to performance coaching and development
- Performance Coaching: Managed leadership and staff development issues through individual coaching and performance feedback and detailed analysis of performance files
- Workforce Growth: Oversaw 20% growth in Healthcare Advisory practice by developing sourcing and on-boarding strategy
- Collaborated with recruiting and leadership on succession management, recruitment strategy and compensation
- Client-Based Solutions: Designed and delivered balance scorecard to monitor growth and performance gaps
- Collaborated with leadership in developing metrics and communication plan
- Business Advisor: Coached executives in leadership development, career progression and eligibility, employee relations, and employment law
Education
MASTER OF SCIENCE - Organization Development
PEPPERDINE UNIVERSITY
Malibu, CABACHELOR OF ARTS - Political Science
CALIFORNIA STATE UNIVERSITY
Long Beach, CASkills
- Executive Leadership
- Executive level written and verbal communication
- Data Analysis
- Business Planning
Timeline
VP, Human Resource Business Partner Leader
Atlassian
07.2021 - 04.2024
Senior Director, Human Resource Business Partner
Visa Inc.
05.2017 - 07.2021
Director, Human Resource Operations Leader
DOCUSIGN
08.2015 - 05.2017
Director, Human Resource Business Partner
YAHOO
01.2013 - 08.2015
Global Enterprise Sales, Senior Human Resource Business Partner
SALESFORCE
05.2010 - 08.2013
National Human Resources Manager
PRICEWATERHOUSECOOPERS
09.2000 - 05.2010
MASTER OF SCIENCE - Organization Development
PEPPERDINE UNIVERSITY
BACHELOR OF ARTS - Political Science
CALIFORNIA STATE UNIVERSITY