Jessica Swain
Maximum Material Handling
Phillipsburg,NJ
1
Certification
9
years of professional experience
Detail-oriented inspection leader with a strong background in managing teams and ensuring compliance with regulatory standards. Skilled at driving performance and fostering a culture of continuous improvement. Known for adaptability in fast-paced environments, consistently delivering high-quality results and enhancing operational efficiency.
Work History
Inspection Manager
3 Years 10 Months- Was promoted to Inspection Manager in 2024. Quoted and scheduled OSHA inspections for large machinery, ensuring compliance and safety for customers. Also Sourced and ordered part repairs based on inspection findings through vendor communication. Transitioned from office assistant to Inspection Manager, supporting office operations and handling accounts receivable/payable. Helped the Office Manager run the office duties. Took care of the Accounts Receivable and Payable. Made sure office supplies are available. Handled payroll of our employees. Created invoices from our Sales Orders and other miscellaneous tasks that need to be tackled.
- Directed inspection schedules for material handling equipment, ensuring safety compliance and operational readiness.
- Reviewed inspection findings and prioritized corrective actions for forklifts, cranes, and lifting devices.
- Enforced quality standards during equipment checks, reducing repeat deficiencies across service workflows.
Food Server/Barista/Cashier
8 Months- Led team operations during shifts. Made sure the employees were doing their job. Prepared Customer's food/ beverage orders, in-person and online. Stocked food stations for next shift while checking out customers and assisting with requests.
- Served fresh food and beverages while maintaining fast, friendly guest service.
- Prepared made-to-order items following Wawa food safety and quality standards.
- Maintained clean, organized service areas and sanitized equipment throughout shift.
Baker
6 Months- Overnight Baker in charge of creating all their breads and sweets for the following day's bake. Collaborated effectively with team members to achieve common goals.
- Managed daily bake production, ensuring consistent quality across breads, pastries, and bagels.
- Monitored proofing and baking cycles to maintain product freshness and proper texture.
- Prepared doughs and finishes using standardized recipes and portioning procedures.
Stay at Home Mom
1 Year 5 Months- Experienced job loss at Eon Smoke due to Covid-19. Supported children's online learning during transition to new school as stay-at-home mom. Relocated and secured position as overnight baker at Panera.
- Coordinated daily household operations, balancing schedules, appointments, and competing priorities efficiently.
- Managed meal planning, grocery procurement, and budget-conscious inventory to maintain consistent household readiness.
- Implemented routines supporting education, hygiene, and transportation needs for dependable daily structure.
Lead Customer Service Rep.
1 Year 7 Months- Answering sales calls, packing orders, processing refunds, answering multi-phone lines, managed and updated Company website, created a new company website, daily update of product inventory, processing of charge backs, and responding to customers' email correspondences. Skills and Programs: Shipstation, Prestashop, USAepay, Woo Commerce and Microsoft Office.
- Supervised customer service workflows, ensuring prompt resolution of inquiries, orders, and account issues.
- Trained representatives on product knowledge, service standards, and compliant communication practices.
- Resolved escalated complaints with clear de-escalation techniques and accurate issue documentation.
Data Entry/Clinical Clerk
7 Months- Executed clerical functions to ensure efficient workflow. Managed medical records to ensure compliance and accessibility. Performed data entry and filing using Frameworks, Doctrack, Word, and Excel; coordinated with doctors’ offices and rehab facilities to obtain signatures on prescriptions.
- Processed prescription and customer records with accuracy, supporting pharmacy workflow and compliance.
- Entered data into pharmacy systems, maintaining complete and organized patient and order files.
- Coordinated phone inquiries, relaying prescription status updates and service information to customers.
Education
Associate's degree - Pharmacy Technician
Skills
Quality inspection (2+ years)
Professional demeanor
Accounts payable
Payment verification
Complaint resolution
Customer inquiry management
Data Entry (7 years)
Filing (7 years)
QuickBooks (5 years)
Collaborative teamwork
POS systems
Effective communication
Inventory control
Customer issue resolution
Customer Service Inquiries (10+ years)
Customer complaint resolution
Customer inquiry handling
Providing product information
Machinery inspection
Negotiation
Vendor communication
Team leadership
Executive-level team management
Team motivation (leadership skill)
Mentoring
Staff scheduling
Workflow management (operations management method)
Strategic planning
Financial analysis
Opening procedures
Logistics management
Social media (candidate sourcing)
Phone systems
Energetic Work Attitude
Reliable and Punctual
Professional and Mature
Team Player
Communication skills
Customer service inquiries
Phone communication
Internet proficiency
Accounts receivable
Accounting software
Accounts payable
Food service management - Food service management experience (1-2 years)
Food service team management
Team oversight
Microsoft Excel
Workflow management
Phone communication
Product management
Financial analysis
Operational readiness
Payment card processing
Client rapport building
Food safety management
Cost control
Sales
Invoice processing
Computer operation
Regulatory compliance
Operations management
Certification
- Pharmacy Technician Certification
- Pharmacy Technician License
- Driver's License
Personal Information
Driving License: Driver's License
Timeline
Inspection Manager
Maximum Material Handling
12.2022 - CurrentRead More
Food Server/Barista/Cashier
Wawa
02.2022 - 10.2022Read More
Baker
Panera Bread
08.2021 - 02.2022Read More
Stay at Home Mom
Home
03.2020 - 08.2021Read More
Lead Customer Service Rep.
Eon Smoke, LLC
08.2018 - 03.2020Read More
Data Entry/Clinical Clerk
Geriscript Pharmacy
08.2017 - 03.2018Read More
Ashworth College
Associate's degree from Pharmacy Technician
Read More