Jessica Talton

Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.

• Maintained confidentiality, handling sensitive information discreetly throughout all stages of audit process.
• Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
• Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
• Planned and executed follow-up audits at appropriate intervals.
• Developed strong relationships with clients, building trust and ensuring high level of satisfaction during audit process.
• Mentored junior auditors, sharing knowledge and best practices to foster their professional growth within our team.
• Handled customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Answered constant flow of customer calls with minimal wait times.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Updated account information to maintain customer records.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Researched and analyzed complex claims to determine next steps and possible outcomes.
• Worked productively in fast-moving work environment to process large volumes of claims.
• Followed up with customers on unresolved issues.
• Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
• Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
• Developed strong relationships with clients, facilitating trust and open communication during claims process.
• Collaborated with cross-functional teams to expedite complex claims investigations and resolutions.

• Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
• Maintained confidentiality, handling sensitive information discreetly throughout all stages of audit process.
• Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
• Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
• Planned and executed follow-up audits at appropriate intervals.
• Developed strong relationships with clients, building trust and ensuring high level of satisfaction during audit process.
• Mentored junior auditors, sharing knowledge and best practices to foster their professional growth within the team.
• Increased internal control effectiveness through diligent evaluation of processes and providing recommendations for improvement.
• Performed observations and evaluated supporting documents to supplement audit findings.
• Conducted risk assessments to determine areas requiring increased focus during subsequent audits.
• Coordinated, managed and implemented auditing projects and prepared for evaluation.
• Managed multiple concurrent audit engagements, prioritizing tasks to meet deadlines without compromising quality.
• Adapted plans and schedules to meet changing priorities of work objectives, resources and workload demands.
• Interpreted state and federal laws, accepted auditing principles and procedures and program standards to audited materials and data to detect non-compliance and facilitate recommendations.
• Handled customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Enhanced claims processing efficiency by streamlining workflows and implementing best practices.
• Streamlined claims processing for faster resolutions and improved customer experiences.
• Resolved complex claims issues for improved client experience and retention rates.
• Reduced claims processing time by implementing efficient workflow and prioritizing tasks.

managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.

• Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
• Directed dispatching, routing, and tracking of [Numbe fleet vehicles.
• Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
• Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
• Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
• Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
• Promoted teamwork among colleagues by proactively assisting others when needed.
• Maintained updated and detailed records of calls in physical and electronic database.
• Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.