Jessica Tate
Fairview,Texas
Summary
Versatile Assistant General Manager 24 years of experience overseeing daily restaurant operations. Decisive planner and analytical problem solver with skill in managing teams to meet stringent objectives. Personable and collaborative demeanor demonstrated through polished communication and willingness to apply team feedback to resolve challenges.
Overview
19
19
years of professional experience
Work History
Assistant General Manager
Shinsei/Lovers Seafood and Market
2021.08 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Managed team schedule with eye for coverage needs and individual strengths.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
Floor Manager
Perry’s Steakhouse & Grille
2020.08 - 2021.08
- Managed team of 185 employees to maintain smooth-running operations of shop floor.
- Managed store inventory and stock levels to maintain availability of products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Manager
Neighborhood Services
2016.04 - 2020.03
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Correctly calculated inventory and ordered appropriate supplies.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Captain
Stephan Pyles
2015.07 - 2016.04
- Showed high-level understanding of fine dining standards and practices.
- Coordinated foodservice operations between kitchen staff and dining room servers.
- Exhibited expert knowledge of alcoholic beverage service standards, laws and regulations.
Bar/Kitchen Manager
Applebee’s
2013.10 - 2015.07
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Closed out cash register and prepared cashier report at close of business.
- Crafted special drink and cocktail menu items for seasonal offerings.
Lead Bartender
Stone Brewing Company
2012.04 - 2013.09
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Implemented drink prep procedures, significantly reducing wasted stock.
Bar Manager
NOSH Euro Bistro
2011.10 - 2012.04
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Consulted with managers to organize special events and promotions.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
Captain and BOH
Fearing’s at The Ritz-Carlton Hotel Company LLC
2007.08 - 2011.11
- Trained in The Gold Standards set by The Ritz-Carlton Company.
- Showed high-level understanding of fine dining standards and practices.
- Coordinated foodservice operations between kitchen staff and dining room servers.
- Exhibited expert knowledge of alcoholic beverage service standards, laws and regulations.
Server Captain
III Forks Steakhouse
2006.04 - 2007.08
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Observed servers to provide feedback and coaching in areas requiring improvement.
Cocktail/Server/Trainer
The Keg Steakhouse and Bar
2005.03 - 2006.04
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.
Service/Kitchen and Floor Trainer/Banquets
Pappas Restaurants, Inc.
2004.05 - 2005.01
- Provided coaching and mentoring to employees.
- Established and maintained quality control standards.
- Analyzed and evaluated training effectiveness and program outcomes.
Education
Bachelor of Arts - Hospitality Administration And Management
University of North Texas
Denton, Texas01.2010
High School Diploma -
Plano Senior High School
Plano, Texas01.2004
Skills
- Strategic Planning Skill
- Workflow Coordination
- Business Operations Knowledge
- Team Leadership Expertise
- Employee Relations
- Hiring and Recruitment
- Employee Scheduling
- Training and Development Background
- Budget Control
Timeline
Assistant General Manager
Shinsei/Lovers Seafood and Market
2021.08 - Current
Floor Manager
Perry’s Steakhouse & Grille
2020.08 - 2021.08
Manager
Neighborhood Services
2016.04 - 2020.03
Captain
Stephan Pyles
2015.07 - 2016.04
Bar/Kitchen Manager
Applebee’s
2013.10 - 2015.07
Lead Bartender
Stone Brewing Company
2012.04 - 2013.09
Bar Manager
NOSH Euro Bistro
2011.10 - 2012.04
Captain and BOH
Fearing’s at The Ritz-Carlton Hotel Company LLC
2007.08 - 2011.11
Server Captain
III Forks Steakhouse
2006.04 - 2007.08
Cocktail/Server/Trainer
The Keg Steakhouse and Bar
2005.03 - 2006.04
Service/Kitchen and Floor Trainer/Banquets
Pappas Restaurants, Inc.
2004.05 - 2005.01
Bachelor of Arts - Hospitality Administration And Management
University of North Texas
High School Diploma -
Plano Senior High School
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