Jessica Taylor
Clinton Township
Summary
Accomplished professional with extensive experience in animal healthcare. Skilled in laboratory procedures, medical record-keeping, and client relations. Possesses excellent communication and customer service skills to deliver quality patient care.
Overview
9
9
years of professional experience
Work History
Shift Lead
Banfield Pet Hospital
08.2021 - Current
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Mentored team members in professional development activities that ultimately led to promotions within the organization.
- Counted inventory, resolved discrepancies, and completed paperwork to keep the system accurate and current.
- Planned and managed resources to consistently meet production, quality, and cost goals.
Veterinary Assistant
Banfield Pet Hospital
04.2015 - Current
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Administered medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
- Collected patient biopsies and blood samples for laboratory analysis.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
Education
High School Diploma -
Troy High School
Troy, MI06.1999
Skills
- Decision-making capabilities
- Customer service focus
- Employee Training
- Guest service
- Intravenous catheterization
- Medication Administration
- Surgical Assistance
- Surgical procedures and support
- Pet first aid and CPR certified
- Conflict Resolution
- Positive Attitude
- Medical charts and records
Timeline
Shift Lead
Banfield Pet Hospital
08.2021 - Current
Veterinary Assistant
Banfield Pet Hospital
04.2015 - Current
High School Diploma -
Troy High School