Jessica Taylor
Waterford,MI
Summary
Dedicated worker with excellent communication, time management and computer skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.
Overview
13
13
years of professional experience
Work History
Guest Advisor
Liv Cannabis
2022.09 - Current
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Employed effective cash handling procedures for accurate accounting of daily sales transactions while minimizing discrepancies or losses.
- Enhanced customer experience by providing personalized product recommendations based on individual needs and preferences.
- Participated in ongoing education efforts regarding cannabis laws and regulations, staying up-to-date on industry changes to ensure compliance at all times.
- Collaborated with the management team to plan promotional events and special discounts, attracting new clientele while retaining loyal customers.
Pickup Lead
Kroger
2020.09 - 2022.09
- Developed emergency management plans for recovery decision-making and communications
- Delegated tasks to team members according to project requirements and employee strengths
- Took appropriate measures to correct service quality deficits
- Communicated work goals and deadlines to employees to increase productivity and meet project benchmarks
- Addressed customer questions and recommended appropriate products and services to increase satisfaction
- Resolved problems and escalated high-level issues to supervisor within established timeframes.
Lead Budtender
420 Dank
2017.10 - 2018.04
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices
- Prepared the product for the patients
- Arranged and displayed products to promote
- Described different products and explained use, operation and care of products to patients
- Recommended, selected and helped locate and obtain products based on patients needs and desires.
Lead Cashier
J&H Family Stores
2016.10 - 2017.07
- Counted cash drawers at beginning of shifts to verify correct amounts
- Processed cash, check and credit cards for customer purchases
- Assisted with new hire orientation and employee training
- Responded quickly to meet customer needs and resolve problems
- Performed routine and scheduled maintenance services
- Worked with coworkers to complete tasks.
Night Shift Lead
Pilot
2015.07 - 2016.10
- Ordered, received, stocked and managed inventory
- Coordinated all financial and general accounting for the day, handling all accounting procedures and related administrative management
- Managed daily tasks to employees making sure everything was done and cleaned properly.
Cashier
Walmart
2011.05 - 2015.07
- Provided efficient and courteous service to customers
- Partnered with security and loss prevention, minimizing shrink
- Reconciled and prepared bank deposits
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
- Supervised others and provided on-the-job training
- Processed merchandise returns and exchanges.
Education
Completed Coursework Towards General Computer Science -
Montcalm Community College
Sidney, MI04.2013
Completed Coursework Towards General Education -
Western Michigan University
Kalamazoo, MI04.2011
High School Diploma -
Cedar Springs High School
Cedar Springs, MI06.2010
Skills
- Microsoft Office
- Problem Solving
- Reliability
- Multitasking proficiency
- Computer Skills
- Organizational Skills
- Effective Communication
- Attention to Detail
- Time Management
Awards
Honor Roll
References
References available upon request
Timeline
Guest Advisor
Liv Cannabis
2022.09 - Current
Pickup Lead
Kroger
2020.09 - 2022.09
Lead Budtender
420 Dank
2017.10 - 2018.04
Lead Cashier
J&H Family Stores
2016.10 - 2017.07
Night Shift Lead
Pilot
2015.07 - 2016.10
Cashier
Walmart
2011.05 - 2015.07
Completed Coursework Towards General Computer Science -
Montcalm Community College
Completed Coursework Towards General Education -
Western Michigan University
High School Diploma -
Cedar Springs High School
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