Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sydney Hastings

Plymouth

Summary

I love people. Interacting with customers and making peoples day is my favorite part of any job I have. I have a genuine passion for helping others. I am known for fostering positive relationships and providing empathetic support. My commitment to kindness and effective communication drives my success in delivering outstanding service and building strong, supportive connections.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Guest Advisor

Spavia Day Spa
Minneapolis
09.2024 - Current
  • Greeting and assisting guests
  • Scheduling appointments and answering phones
  • Checking guests in and out and ensuring accuracy of all transactions
  • Maintaining a beautiful spa, retail space and reception area
  • Membership, spa boutique and product sales
  • Provide education to guests regarding our Spavia story, our spa boutique products and items, and our treatments offered for optimal results
  • Maintain and provide accurate and timely responses to all guest inquiries and ensuring an exceptional guest experience
  • Willingness to work as a team player to proactively support the spa's needs
  • Attention to detail in all aspects of guest advisor responsibilities

Server

P.F. Chang's
Minnesota
06.2024 - 09.2024
  • Greet and seat guests in a friendly and efficient manner
  • Present menus and provide detailed information on food and beverage offerings
  • Take customer orders accurately and relay them to the kitchen or bar staff
  • Ensure timely and accurate delivery of food and beverages to guests
  • Monitor and respond to guest needs and requests throughout their dining experience
  • Handle cash and process payments accurately using point-of-sale systems
  • Maintain a clean and organized work environment, including dining areas and service stations
  • Manage multiple tables and prioritize tasks effectively in a fast-paced setting
  • Address and resolve any guest concerns or complaints with professionalism and courtesy
  • Collaborate with team members to ensure seamless service and customer satisfaction
  • Adhere to health and safety regulations, including proper food handling and sanitation practices
  • Upsell and recommend additional menu items to enhance the dining experience

Host/Busser

Brick and Bourbon
Maple Grove
02.2024 - 05.2024
  • Greet and seat guests
  • Clean bathrooms
  • Pre-bus and buss tables
  • Answer the phones anytime a customer calls
  • Provide a welcoming experiencing for all guests that come in

Guest Advisor

Spavia Day Spa
Reno
02.2023 - 09.2023
  • Greeting guests with a warm smile when they walk through the door
  • Complimenting the guests because everyone deserves a compliment to brighten their day
  • Checking guests in and out if the spa
  • I have done inventory many of times and have back-stocked and restocked and priced new products
  • Selling retail products to our customers
  • I like to learn as much as I can about the products we sell, so I can be well informed when selling the product to customers
  • Folding laundry Washing and folding all of the laundry used during massages or facials
  • Hourly walkthrough and keeping the floors, walls, and common areas spotless
  • This job taught me to have a great eye for mess and to clean when you can
  • I am a team player 100%
  • I treat my coworkers like my friends/family
  • We are a team, and communication is vital to groupwork and group morale
  • I am exceptional at having good conversations with guests at check in/check out
  • I like to be professional, and don't like sounding robotic with a script
  • Handling is dealing with upset customers
  • I have learned over the years that when a customer is upset to not take it personally and act accordingly
  • I always try to 'kill them with kindness.' You never know what someone is going through

Hostess

Sparks Water Bar
Reno
09.2022 - 01.2023
  • Answered and monitored phone calls
  • Booked and confirmed reservations
  • Seated guests
  • Accommodated and managed large parties
  • Provided excellent customer service
  • Assisted with bussing and arranging tables
  • Complimented every guest that walked in and helped create the best experience possible
  • Teamwork with coworkers for discrepancies and mess-ups
  • Dressed for holidays to entertain the guests, regulars loved it

Server

Bullys Sports Bar
Reno
07.2022 - 09.2022
  • Greeting customers
  • Taking food and drink orders
  • Delivering food and beverages to tables
  • Checking on guests to ensure satisfaction
  • Providing menu recommendations
  • Managing multiple tables
  • Clearing plates
  • Presenting the bill
  • Processing payments
  • Maintaining table cleanliness
  • Adhering to restaurant policies and standards

Retail Sales Associate

Express Fashion Operations LLC
Reno
11.2021 - 06.2022
  • I work the register and help customers with purchases, returns, and pick up orders
  • I am very organized and good at keeping the store clean by folding clothes, mopping floors, taking out the trash, organizing merchandise by size, etc
  • I unbox new product and censor items and make them ready to be put on the sales floor
  • I style customers and help them find the perfect outfit for them
  • I package online orders to be shipped out
  • I work hard to create a bond between my team so we all work together well as a unit

Restaurant Waitress

Gardino Fresco Ristorante Italiano
Los Gatos
10.2020 - 08.2021
  • Quickly learned all specials and men items to provide guests with helpful menu recommendations
  • Explained menu items and suggested appropriate options for food allergy concerns
  • Developed strong relationships with regular customers
  • Experienced with older and newer POS systems
  • Bussed and reset tables to keep dining and work areas clean
  • Checked identification for minimum age for sale of alcoholic beverages
  • Applied knowledge of wine, cider and beer to increase daily beverage sales
  • Increased sales significantly, by upselling higher-end products to customers

Website Designer

ConstructNext
Los Gatos
01.2018 - 01.2020
  • Illustrated page design concepts by blending arrangement, style and aesthetic elements to meet predetermined preferences
  • Furnished research and materials based on up-to-date web design standards
  • Worked with ConstructNext to synchronize web presence with brand identity and logo
  • Created content strategies for digital media

Babysitter

Numerous Employers
Los Gatos
01.2011 - 12.2019
  • Assisted children with homework assignments and special projects
  • Prepared healthy snacks and meals
  • Played games, worked on puzzles and read books to young children
  • Communicated positively with children and guardians
  • Taught children to organize toys, wash hands and share by leading by example
  • Bathed, dressed and helped with teeth brushing as part of bedtime preparation
  • Supervised children on playground to help develop physical and social skills

Education

College in Business -

De Anza College
Los Altos, CA
01.2021

High School Diploma -

Los Gatos High School
Los Gatos, CA
06.2019

Skills

  • Reservation management
  • Guest satisfaction focus
  • Multitasking proficiency
  • Product upselling
  • Front desk management
  • Strong empathy
  • Complaint handling
  • Exceptional communication
  • Business development
  • Teamwork and collaboration
  • Teamwork
  • Problem-solving skills
  • Multitasking Abilities
  • Detail-oriented
  • Telephone etiquette
  • Guest check-in and check-out

Certification

  • First Aid Certification
  • Food Handler Certification

Timeline

Guest Advisor

Spavia Day Spa
09.2024 - Current

Server

P.F. Chang's
06.2024 - 09.2024

Host/Busser

Brick and Bourbon
02.2024 - 05.2024

Guest Advisor

Spavia Day Spa
02.2023 - 09.2023

Hostess

Sparks Water Bar
09.2022 - 01.2023

Server

Bullys Sports Bar
07.2022 - 09.2022

Retail Sales Associate

Express Fashion Operations LLC
11.2021 - 06.2022

Restaurant Waitress

Gardino Fresco Ristorante Italiano
10.2020 - 08.2021

Website Designer

ConstructNext
01.2018 - 01.2020

Babysitter

Numerous Employers
01.2011 - 12.2019

College in Business -

De Anza College

High School Diploma -

Los Gatos High School

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Sydney Hastings