Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Jessica Taylor

Waynesburg,KY

Summary

Dynamic customer service professional with extensive experience at Danville Financial Services and UPS. Proven track record in problem resolution and data entry, enhancing customer satisfaction. Skilled in active listening and critical thinking, I effectively managed accounts and streamlined processes, contributing to improved operational efficiency.

Overview

20
20
years of professional experience

Work History

Customer Service Representative

Danville Financial Services
Danville, KY
05.2024 - 02.2026
  • Provided exceptional customer support through phone and email, resolving inquiries efficiently.
  • Assisted in managing customer accounts, ensuring accuracy and up-to-date information.
  • Collaborated with team members to streamline communication processes and improve response times.
  • Processed financial transactions accurately, maintaining compliance with company policies.

Preloaded/Supervisor

UPS
Danville, KY
10.2005 - 05.2024

Loaded package cars for 14 years

Supervisor for 4 years including dispatcher, head safety person and a customer representative

Education

High School Diploma -

Lincoln County High School
Stanford, KY

Skills

Customer service

Active listening

Critical thinking

Data entry

Customer relations

Problem resolution

Timeline

Customer Service Representative

Danville Financial Services
05.2024 - 02.2026

Preloaded/Supervisor

UPS
10.2005 - 05.2024

High School Diploma -

Lincoln County High School
Jessica Taylor