Jessica Thomas
Norwalk
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
General Manager
Dunkin' Donuts
05.2024 - 03.2025
- Managed budget implementations, employee reviews, training, schedules, and supply orders.
- Managed a diverse team of employees, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with customers to ensure long-term success and loyalty.
Server Assistant
PF Changs Restaurant
11.2023 - 05.2024
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Assisted with traying up orders and bringing them to customers in a timely manner.
- Packaged up takeout orders and assisted customers with carry-out services.
Shift Leader
Dunkin' Donuts
02.2022 - 11.2023
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Barista
Scooter's Coffee
06.2021 - 02.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
Bachelor of Science - Nursing
Mercy College of Health Sciences
Des Moines, IA12-2025
High School Diploma -
Valley High School
West Des Moines, IA05-2022
Skills
- Leadership and team building
- Problem resolution
- Management
- Team player
- Training and coaching
- Time management
Certification
- Basic Life Support Certification (BLS)
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
Timeline
General Manager
Dunkin' Donuts
05.2024 - 03.2025
Server Assistant
PF Changs Restaurant
11.2023 - 05.2024
Shift Leader
Dunkin' Donuts
02.2022 - 11.2023
Barista
Scooter's Coffee
06.2021 - 02.2022
- Basic Life Support Certification (BLS)
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
Bachelor of Science - Nursing
Mercy College of Health Sciences
High School Diploma -
Valley High School
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