JESSICA THOMAS
Meridian,Ms
Summary
Experienced in customer service for over 10 years, with 2.5 years dedicated to call center operations. Skilled in cash handling and computer applications, facilitating smooth customer interactions. Valued for reliability and a strong work ethic, consistently maintaining high levels of activity. Focused on contributing to team objectives and enhancing service delivery.
Overview
12
12
years of professional experience
Work History
Cashier
Chevron
Meridian, MS
02.2023 - 07.2023
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
Sales Assistant
Dollar General
Meridian, MS
03.2018 - 07.2018
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
Customer Care Representative
Asurion/Igor
04.2015 - 07.2017
- My job was to answer incoming calls from customers with issues about their directv service or concerns about their account/bill.
- I had to ask probing questions so that I would understand the issue and know what script to pull on my computer so that I could better assist the customer.
- I also had to sell either our basic protection plan or premier protection plan to our customers. Are goal was ten a month.
Crew Member
McDonald's Restaurant
05.2011 - 04.2014
- My job was to greet each customer, take their order, handle money, stock & clean.
Education
Diploma - undefined
Southeast Lauderdale High School
05.2010
Skills
Service management
Financial transactions
Customer service
Payment solutions
transaction handling
Accounts receivable management
Timeline
Cashier
Chevron
02.2023 - 07.2023
Sales Assistant
Dollar General
03.2018 - 07.2018
Customer Care Representative
Asurion/Igor
04.2015 - 07.2017
Crew Member
McDonald's Restaurant
05.2011 - 04.2014
Diploma - undefined
Southeast Lauderdale High School