Jessica Thorne
Petal & Pan Cleaning
Franklin,Tennessee
1
Language
11
years of professional experience
Results-driven professional with expertise in customer service and operational leadership. Proven ability to foster client relationships and enhance service delivery, ensuring high standards of quality and satisfaction.
Work History
Business Owner
7 Months- Managed daily operations to ensure efficient service delivery and customer satisfaction.
- Oversaw inventory management, ensuring adequate supplies while minimizing costs.
- Fostered relationships with clients, addressing concerns promptly to enhance loyalty and retention.
- Established strong customer relationships through excellent communication and attentive service.
- Implemented quality control measures to maintain high standards of cleanliness across all client sites.
Manager
10 Months- Trained and mentored new staff on company policies and cleaning techniques.
- Conducted quality inspections to ensure high standards of cleanliness were met.
- Addressed customer feedback promptly to enhance service satisfaction and retention.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Demi Chef De Partie
3 Years- Prepared and presented high-quality dishes in accordance with established recipes and standards.
- Assisted in managing kitchen operations, ensuring timely service and adherence to health regulations.
- Collaborated with team members to enhance workflow efficiency during peak service hours.
- Trained junior kitchen staff on proper cooking techniques and food safety procedures.
- Monitored inventory levels, reducing waste by optimizing ingredient usage and storage practices.
- Implemented quality control measures to maintain consistency in dish presentation and flavor profiles.
- Actively participated in staff meetings to share ideas, provide feedback, and contribute to the ongoing improvement of kitchen operations.
Team Leader
6 Years- Led team in delivering exceptional customer service and ensuring a positive dining experience.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Trained new staff on operational procedures and best practices to enhance efficiency.
- Developed schedules that aligned workforce availability with peak business hours to maximize service efficiency.
Education
No Degree - Social Work
High School Diploma
Skills
Customer service
Attention to detail
Business strategy development
Crisis management
Decision-making
Teamwork and collaboration
Operational leadership
Inventory management
Driven and determined
Customer relations
Accomplishments
- Supervised team of 60 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
Tagalog
Limited Working
Timeline
Business Owner
Petal & Pan Cleaning
01.2026 - CurrentRead More
Manager
Lemon Home Cleaning
09.2024 - 07.2025Read More
Demi Chef De Partie
Polynesian Cultural Center, PCC
09.2021 - 09.2024Read More
Team Leader
Chick-fil-A
09.2015 - 09.2021Read More
Brigham Young University- Hawaii
No Degree from Social Work
Read More
Centennial High School
High School Diploma
Read More