Jessica Thornton
Pine Island,MN
Summary
Accomplished Program Manager with extensive experience in strategic planning, problem-solving, and leadership. Proven track record in building and nurturing relationships with clients, community partners, and team members. Recognized for successful communication, creating inclusive team environments, and fostering staff growth. Adept at thinking creatively and developing processes that drive organizational growth and meet the demands of clients. Eager to apply my expertise in a new role that offers opportunities for continued professional growth and impact.
Overview
10
10
years of professional experience
Work History
Aging Services Program Manager
Family Service Rochester
Rochester, MN
03.2023 - Current
- Manages a diverse group of individuals who assist seniors and disabled adults in accessing necessary support, enhancing their ability to live independently.
- Oversees the timely completion of monthly/quarterly grant reporting and ensure adherence to all grant requirements. Solely handles a $125,000+ home modification grant aimed at assisting veterans.
- Develops and nurtures relationships with a range of community organizations to satisfy client requirements.
- Manages relationships with contractors and over 800 volunteers.
- Engages in the Principles of Partnership workgroup initiative, highlighting and rewarding staff members for their exceptional dedication in assisting both coworkers and clientele.
- Creates and implements innovative processes to facilitate the department's ongoing expansion.
- Delivers presentations to groups and individuals, conveying the organization's objectives and ways they can contribute.
Aging Services Program Coordinator
Family Service Rochester
Rochester, MN
05.2020 - 02.2023
- Managed a pool of over 800 volunteers, aligning their skills with suitable opportunities and nurturing lasting relationships to encourage consistent long-term commitment.
- Ensured billing requirements were fulfilled by maintaining regular adherence to weekly deadline through precise and prompt data entry.
- Achieved successful management of a $125,000 home modification grant, leading to the organization's future recognition.
- Demonstrated the ability to solve problems effectively in order to meet the critical needs of seniors and disabled adults.
- Conducted new volunteer outreach.
Aging Services Program Assistant
Family Service Rochester
Rochester, MN
01.2019 - 04.2020
- Administered the enrollment process for new Meals on Wheels clients, ensuring prompt and reliable meal distribution.
- Oversaw successful placement of 700+ volunteers into impactful roles to ensure their ongoing dedication and engagement.
- Worked closely with Program Coordinator to ensure timely completion of volunteer hours reporting.
- Supported Service Coordinators in contacting clients and identifying their specific needs.
- Conducted new volunteer outreach.
Circulation Manager
Post Bulletin
Rochester, MN
10.2014 - 12.2018
- Supervised a team of delivery drivers, responsible for their schedules and conducting performance evaluations.
- Responsible for overseeing the newspaper's single copy sales and distribution in the SE MN delivery area.
- Worked alongside Customer Service staff to address daily customer needs at the Post Bulletin, both in-person and over the phone.
- Assisted and supported District Sales Managers in navigating complex situations to achieve success.
- Managed the entry of new subscription details, facilitated payment processing, and resolved customer complaints.
- Consistently surpassed goals and provided effective guidance to team members, leading to promotion from Senior District Sales Manager. Successfully earned two promotions during a 15-year period.
Education
Bachelor of Science - Business Administration
Metropolitan State University
Saint Paul, MN08-2025
Associate of Science - Business
Rochester Community And Technical College
Rochester, MN08-2023
References
References available upon request.
Timeline
Aging Services Program Manager
Family Service Rochester
03.2023 - Current
Aging Services Program Coordinator
Family Service Rochester
05.2020 - 02.2023
Aging Services Program Assistant
Family Service Rochester
01.2019 - 04.2020
Circulation Manager
Post Bulletin
10.2014 - 12.2018
Bachelor of Science - Business Administration
Metropolitan State University
Associate of Science - Business
Rochester Community And Technical College
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