Jessica Thurston

• Oversee daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Monitor workflow to improve employee time management and increase productivity.
• Maintain compliance with company policies, objectives, and communication goals.
• Evaluate employee performance and coached and trained to improve weak areas.
• Mentor newly hired employees on surgical equipment and safety and developed training manual to use for reference.
• Resolve conflicts among team members promptly, maintaining a non-toxic working environment conducive to productivity.
• Maintain a clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Comply with all OSHA standards. Implementation of proper handling/restraint techniques, posted signage, and appropriate labeling.
• Technician and doctor scheduling, making the most use of skill sets while also advocating for a health work/life balance within the clinic.
• Controlled drug logging and reconciliation, in compliance with DEA requirements.
• Sterile surgical prep
• Adequate anesthetic monitoring, troubleshooting machine, compliance with AAHA standards of cleaning/maintenance of machine.
• IV catheter placement
• Venipuncture: dogs and cats. No exotics training but always willing to obtain new skills.
• Client communication and education.

This role was more office based/CSR than vet assistant.

• Obtaining patient histories
• Completing and recording Schirmer tear tests
• Surgical prep and clean up of delicate ophthalmic surgical instruments
• Keeping excellent order of paper patient files
• Idexx machine maintenance: catalyst and ProCyte dx.
• Opening/closing practice
• General housekeeping/laundry
• Client relations, call backs post procedure, surgery discharges

• Positioned animals for diagnostic imaging such as x-rays and scans.
• Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
• Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
• Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
• Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
• Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.