JESSICA TILLER
Columbia
Summary
Strategic retail and operations leader with over 6 years of experience in managing operations, enhancing customer experience, and driving team development. Skilled in inventory control and process improvement, with a strong foundation in automotive retail and quality assurance. Committed to delivering results that support organizational growth and elevate customer satisfaction.
Overview
13
13
years of professional experience
Work History
RETAIL CHIEF
Pull-A-Part
Columbia, South Carolina
09.2023 - Current
- Provided strategic leadership and oversight of daily retail operations to enhance operational excellence and deliver exceptional customer experiences.
- Lead, coach, and develop high-performing teams while fostering a culture of accountability, engagement, and continuous improvement.
- Analyze sales performance, operational metrics, and customer trends to identify opportunities for revenue growth and process optimization.
- Oversaw inventory management, merchandising execution, and compliance initiatives to uphold operational efficiency and maintain brand standards.
- Partner with cross-functional leadership teams to implement strategic initiatives and improve overall business performance.
RETAIL LEAD MANAGER
Pull-A-Part
Columbia, South Carolina
02.2020 - 09.2023
- Directed front-end retail operations and customer service functions, ensuring efficient service delivery and high customer satisfaction.
- Recruited, trained, and coached team members to enhance performance and support employee development.
- Managed point-of-sale systems, inventory transactions, purchase orders, invoice processing, and customer account administration.
- Prepared operational reports and collaborated with leadership to identify solutions and implement effective process improvements.
- Resolved customer concerns and escalated issues, ensuring adherence to company standards and service expectations.
AUTOMOTIVE SALES BUYER
Pull-A-Part
Aiken, South Carolina
10.2017 - 01.2020
- Delivered consultative sales support that identified customer needs, resulting in tailored product recommendations and enhanced customer satisfaction.
- Developed customer retention strategies that contributed to a 20% increase in customer referrals.
- Maintained expertise in product offerings, pricing strategies, promotions, and company policies.
- Generated reports and analyzed purchasing trends to inform strategic decisions, driving alignment with business objectives and boosting sales performance.
CREW MEMBER
Five Guys Burgers & Fries
Columbia, South Carolina
02.2017 - 08.2017
- Provided exceptional customer service in fast-paced, high-volume environment, enhancing customer satisfaction and retention.
- Processed transactions accurately, prepared orders according to quality standards, and maintained a clean and organized work environment.
- Trained new employees on company procedures and customer service standards, improving onboarding and team performance.
- Supported inventory management and cash handling while ensuring smooth daily operations.
QUALITY PROJECT COORDINATOR
Teleperformance
Columbia, South Carolina
03.2013 - 02.2017
- Implemented operational strategies and quality initiatives that improved customer experience efficiency by 40%.
- Developed customer service training programs based on performance data and customer feedback to improve service quality.
- Conducted statistical analysis and maintained operational documentation, driving a 20% reduction in quality control costs.
- Coordinated human resources functions, enhancing onboarding, training, assessments, performance evaluations, and corrective actions.
Education
Certified Medical Assistant -
Southeastern Institute
Columbia, South CarolinaHigh School Diploma - undefined
C.A. Johnson High School
Columbia, South CarolinaSkills
- Retail management
- Operations Strategy
- Inventory management
- Financial reporting
- Performance Management
- Process Improvement
- Team leadership
- Employee Training & Coaching
- Organizational Leadership
- Customer experience
- Customer support
- Office software
Timeline
RETAIL CHIEF
Pull-A-Part
09.2023 - Current
RETAIL LEAD MANAGER
Pull-A-Part
02.2020 - 09.2023
AUTOMOTIVE SALES BUYER
Pull-A-Part
10.2017 - 01.2020
CREW MEMBER
Five Guys Burgers & Fries
02.2017 - 08.2017
QUALITY PROJECT COORDINATOR
Teleperformance
03.2013 - 02.2017
High School Diploma - undefined
C.A. Johnson High School
Certified Medical Assistant -
Southeastern Institute