Jessica Tillman
Memphis,TN
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
Personal Lines Assistant
Collier Insurance
07.2023 - 02.2024
- Assisted customers with policy changes, renewals, and cancellations.
- Organized paper files for policies and documents.
- Verified accuracy of data entry into system records.
- Answered phones promptly and provided excellent customer service.
- Attended meetings, seminars, webinars, conferences to stay abreast of industry trends and developments.
Appointment Line Operator
Pediatrics East
07.2023 - 10.2023
- Scheduled appointments for customers based on their availability.
- Answered phone inquiries from patients and directed them to appropriate personnel.
- Verified insurance eligibility prior to scheduling appointments.
- Provided administrative support such as filing, copying, faxing and scanning documents as needed.
- Scheduled follow-up appointments for long-term care plans or treatments prescribed by physicians.
- Utilized scheduling software programs to efficiently book appointments according to physician availability.
Customer Service Representative
Coast to Coast Imports
09.2019 - 07.2023
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Server/Bartender
Texas Roadhouse
02.2014 - 09.2019
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Handled money transactions accurately while following company procedures for handling cash payments.
Education
High School -
Bartlett High School
01.2016
Skills
- Strong Communication
- Insurance Knowledge
- Confidentiality
- Customer Service
- Teamwork and Collaboration
- Continuous Improvement
- Adaptability and Flexibility
- Goal Setting
- Time Management Abilities
- Microsoft Office
- Proficient in excel
References
- Karen Brown, 901-857-2956
- Haley Mendes, 901-937-9586
- Eddie Robinson, 901-208-7790
Timeline
Personal Lines Assistant
Collier Insurance
07.2023 - 02.2024
Appointment Line Operator
Pediatrics East
07.2023 - 10.2023
Customer Service Representative
Coast to Coast Imports
09.2019 - 07.2023
Server/Bartender
Texas Roadhouse
02.2014 - 09.2019
High School -
Bartlett High School