Stacy Gonzalez-Ebner
Cedar Creek,TX
Summary
Accomplished in enhancing customer satisfaction and streamlining operations, my tenure at Watkins Insurance Group highlights my proficiency in organization and interpersonal communication. Skilled in inventory management and customer service, I've significantly contributed to operational efficiency and client relations. My approach blends meticulous attention to detail with a goal-driven mindset, ensuring optimal outcomes in fast-paced environments.
Overview
28
28
years of professional experience
Work History
Personal Lines Assistant
Watkins Insurance Group
Austin, TX
10.2002 - 06.2004
- Coordinated effectively between departments to address client needs quickly and comprehensively.
- Supported sales team with detailed policy information, aiding in the acquisition of new clients.
- Enhanced customer satisfaction by promptly addressing and resolving claims issues.
- Managed a high volume of policies efficiently, prioritizing tasks based on urgency and importance.
- Collaborated with underwriters to ensure accurate pricing and coverage for clients.
- Ensured accuracy of policy data entry, minimizing errors that could impact coverage or billing details.
- Checked documentation for accuracy and validity on updated systems.
- Generated, posted and attached information to claim files.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Posted payments to accounts and maintained records.
- Processed and recorded new policies and claims.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Modified, updated and processed existing policies.
Production Control Assistant
Syncro Vac Inc
Elgin, TX
01.1999 - 09.2001
- Optimized production schedules by closely monitoring workflow and adjusting priorities as needed.
- Liaised with Quality Assurance teams to address any non-conformance issues promptly, ensuring customer satisfaction was maintained.
- Streamlined communication between departments for smoother production processes and reduced bottlenecks.
- Maintained accurate records of production data, enabling better decision making and forecasting.
- Supported on-time delivery of products by proactively identifying potential delays and resolving issues quickly.
- Worked with managers to plan and coordinate production tasks.
Receptionist
Watkins Insurance Group
Austin, TX
09.2001 - 10.2002
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Data Entry Clerk
Williams Insulation
Austin, TX
06.1998 - 01.1999
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Verified accuracy of data entered into system to produce error-free reports.
- Sorted documents and maintained organized filing process.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
Sales Clerk
Natural Country Clothing
Bastrop, TX
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Developed strong relationships with customers, driving repeat business and loyalty.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Kept front check out area clean and organized for efficient service.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Processed payments and returns with accuracy and efficiency.
- Efficiently restocked shelves during shifts, keeping merchandise levels consistent for seamless shopping experiences across all departments within the store.
- Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
Substitute Teacher
Bastrop Independent School District
Bastrop, TX
08.2017 - 01.2020
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Supervised lunchroom and recess activities.
- Maintained accurate records of student attendance, grades, and progress reports, ensuring timely submission to administration for reporting purposes.
- Maintained detailed records of student attendance, assignments, and progress for seamless transition back to regular teachers.
Office Manager
Perfect Surface
Bastrop, TX
08.2008 - 04.2011
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Receptionist / Data Entry
Syncro Vac Inc
Elgin, TX
09.1995 - 06.1998
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Routed incoming mail and messages to relevant personnel without delay.
- Handled assignments independently with good judgement and critical thinking skills.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Sales Clerk
Elgin Main Stret Pharmacy
Elgin, TX
06.1992 - 09.1995
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Developed strong relationships with customers, driving repeat business and loyalty.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Kept front check out area clean and organized for efficient service.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Processed payments and returns with accuracy and efficiency.
- Efficiently restocked shelves during shifts, keeping merchandise levels consistent for seamless shopping experiences across all departments within the store.
- Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
- Opened and closed store by balancing cash registers and receipts.
- Managed inventory to ensure optimal product availability for meeting customer needs.
- Provided excellent customer service, consistently exceeding expectations for attentiveness and problem resolution.
- Adapted quickly to new products or promotions, incorporating them into sales presentations seamlessly for greater impact on revenue generation.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Developed strong rapport with customers and created positive impression of business.
Education
General Studies
Austin Community College
Austin, TXGeneral Studies
Elgin High School
Elgin, TX05.1994
Skills
- Goal-Oriented
- Cash Register Operation
- Organization
- Sales expertise
- Cash Handling
- Merchandising
- Accurate money handling
- Product Merchandising
- Inventory Control
- Customer Service
- Customer Relations
- Interpersonal communication skills
- Product Promotions
- Customer Needs Assessment
- Payment Processing
- Store Organization
- Goal-Driven
- Inventory Management
- Store Opening and Closing
- Excellent Written and Verbal Communication
- Engaging with Diverse Customers
- Basic Mathematics
- Attention to Detail
Additional Information
From 2014 thru 2021 I was a member of and on the board of the PTAs at Mina Elementary, Bastrop Intermediate School, and Bastrop Middle School. While on the board I served as Treasurer for three years.
Timeline
Substitute Teacher
Bastrop Independent School District
08.2017 - 01.2020
Office Manager
Perfect Surface
08.2008 - 04.2011
Personal Lines Assistant
Watkins Insurance Group
10.2002 - 06.2004
Receptionist
Watkins Insurance Group
09.2001 - 10.2002
Production Control Assistant
Syncro Vac Inc
01.1999 - 09.2001
Data Entry Clerk
Williams Insulation
06.1998 - 01.1999
Receptionist / Data Entry
Syncro Vac Inc
09.1995 - 06.1998
Sales Clerk
Elgin Main Stret Pharmacy
06.1992 - 09.1995
Sales Clerk
Natural Country Clothing
General Studies
Austin Community College
General Studies
Elgin High School