Jessica Tilton

My most recent job has consisted of payment processing and accounts receivable, I coordinate daily schedules to insure consistent work for ten technicians, and most importantly I partner with customers and management to resolve issues involving the service my company offers.

• Assisted customers with inquiries, providing accurate information and solutions.
• Processed service orders efficiently, ensuring timely completion of requests.
• Utilized customer relationship management software to track interactions and enhance service quality.
• Collaborated with team members to resolve complex customer issues effectively.
• Maintained up-to-date knowledge of company services and industry trends to assist customers better.
• Handled incoming calls and emails, prioritizing urgent matters for swift resolutions.
• Documented customer feedback to identify areas for service improvement and enhancement initiatives.

This career was the foundation for in refining my core skills, including booking management, effective communication, payment processing, understanding online applications, and most importantly the importance of detail- knowing the crucial value of of small details and how they effect the company's reputation.

This was a unique work experience. I am grateful for the opportunity I had at smugglers notch as it was the intro into business management. This career completely structured the way I learned how to deal with customers- even difficult ones and how to come to a resolution when it felt impossible. I also managed scheduling and got the foot in the doorway to understand online scheduling and communication programs.