Jessica Tintle
Eatontown
Summary
Motivated professional with expertise in leading successful projects and teams. Demonstrated ability to plan and execute projects while enhancing operational efficiency in fast-paced environments. Effective communicator skilled in motivating teams to achieve positive outcomes and foster long-term customer relationships.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Theory
Tinton Falls
04.2023 - Current
- Facilitated product selection, price checks, exchanges, and special orders for customers.
- Executed opening and closing procedures along with register functions to meet business needs.
- Resolved escalated customer service issues to improve shopping experiences for guests.
- Ensured budgets are consistently met and exceeded.
Crew Member
Trader Joe's
Brick
05.2022 - 04.2023
- Greeted customers to foster a welcoming and professional environment.
- Executed cashier duties by accepting payments, issuing change, and accurately counting money.
- Collaborated with crew members to efficiently complete assigned tasks and improve workflow.
Sales Manager
Fitdog
Santa Monica
09.2018 - 01.2021
- Managed inbound customer calls, addressing inquiries, complaints, and requests for assistance.
- Resolved service-related issues to enhance customer satisfaction.
- Cultivated strong relationships with customers, staff, and vendors for improved collaboration.
General Manager
Petco
Santa Monica
08.2014 - 09.2018
- Conducted training for new employees on product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Resolved customer complaints promptly while upholding professionalism.
- Oversaw daily store operations, managing staff and inventory efficiently.
Skills
- Customer service management
- Staff oversight
- Strategic planning
- Business development
- Training and development
- Emotional intelligence
Volunteer Experience
Volunteer, TSA, New Jersey, 01/01/24, Present, Active decoy for TSA dogs in training for explosives.
Timeline
Assistant Manager
Theory
04.2023 - Current
Crew Member
Trader Joe's
05.2022 - 04.2023
Sales Manager
Fitdog
09.2018 - 01.2021
General Manager
Petco
08.2014 - 09.2018