Jessica Titus
Pittsburgh,PA
Summary
Great with customer care. Hardworking with positive attitude. Has 2 years experience in hospital dietary setting. Great with Problem solving, and resolution. Has over 8 years of banking customer service and banking knowledge.
Overview
10
10
years of professional experience
Work History
Business Banking Specialist
PNC Bank
02.2018 - Current
- Assist business owners with all their business banking needs.
- Speak with customers, branch managers and third parties troubleshooting issues with accounts and submitting requests for adjustments to loans and Line of credit accounts .As well as make payments and close accounts.
- Provide great customer service and support for business customers and branch representatives
- Assist customers with any online banking issues or questions
Customer Service Representative
PNC Bank
05.2016 - Current
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Loan Servicing Associate
PNC Bank
07.2017 - 09.2018
- Enhanced customer satisfaction by addressing and resolving loan servicing inquiries in a timely manner.
- Corroborated on-time payments and meeting of loan terms by assessing customer accounts.
- Expedited payment processing by leveraging automated systems and working closely with the finance department.
- Provided exceptional customer service while handling sensitive information pertaining to clients'' financial situations.
- Maintained compliance with federal regulations, staying current on industry changes and adjusting procedures accordingly.
Dietary Hostess
Allegheny General Hospital
05.2015 - 03.2017
- Enhanced patient satisfaction by attentively addressing dietary needs and preferences.
- Participated in continuous learning opportunities to stay updated on the latest dietary guidelines and recommendations.
- Assisted patients with selecting meals based on dietary needs
- Input orders accurately
- Passed out and collecting patient meals
Education
Associate Of General Studies - Pre Nursing
CCAC
Pittsburgh, PA05.2013
Northwestern High School
Rock Hill, SC05.2006
Skills
- Customer care
Timeline
Business Banking Specialist
PNC Bank
02.2018 - Current
Loan Servicing Associate
PNC Bank
07.2017 - 09.2018
Customer Service Representative
PNC Bank
05.2016 - Current
Dietary Hostess
Allegheny General Hospital
05.2015 - 03.2017
Associate Of General Studies - Pre Nursing
CCAC
Northwestern High School