Jessica Tizcareno
Buena Park,CA
Summary
Accomplished Customer Service Representative and Dispatcher with a proven track record at Bank of America and Brookhurst Auto Tow. Excelled in high-stress situations, enhancing customer loyalty and team efficiency through expert problem-solving and critical thinking. Skilled in data entry and team development, significantly reducing dispatch errors and elevating customer satisfaction.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Bank of America
02.2016 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Dispatcher
Brookhurst Auto Tow
02.2017 - 11.2019
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 5 fleet vehicles.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
Education
Associate of Science - Environmental Science
Fullerton College
Fullerton, CA07.2025
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Computer Proficiency
- Team Development
Languages
Spanish
Native or Bilingual
Timeline
Dispatcher
Brookhurst Auto Tow
02.2017 - 11.2019
Customer Service Representative
Bank of America
02.2016 - Current
Associate of Science - Environmental Science
Fullerton College