Jessica Torres
Lakeland,FL
Summary
Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Service Advisor
Regal Honda
Lakeland, FL
08.2018 - 06.2022
Greeting customers, listening to their needs and scheduling appointments as needed.
- Handled telephone inquiries regarding appointments and work in process.
- Used knowledge of services to recommend additional products and offerings to customers.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Researched coverages under warranties and determined requirements for coverage.
- Contributed to business growth by confirming customer satisfaction with service and quality.
Education
GED -
New Bedford High School
New Bedford, MA06.2012
Skills
- Great Customer service
- Bilingual
- Fast learner
- Service Recommendations
- Attention to Detail
- Estimating Accuracy
- Team Collaboration
- Listening Skills
- Upbeat and Positive Personality
- Building Customer Trust and Loyalty
- Excellent Communication
- Handling Customer Complaints
- Multitasking and Organization
Timeline
Service Advisor
Regal Honda
08.2018 - 06.2022
GED -
New Bedford High School
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