Jessica Torres
Kissimmee,FL
Summary
Dynamic IT Coordinator with a proven track record at Amazon Warehouse, excelling in IT asset management and customer support. Successfully streamlined operations through effective resource allocation and team collaboration, enhancing technical problem resolution. Adept at implementing new technologies and delivering exceptional service, ensuring optimal performance and client satisfaction.
Overview
13
13
years of professional experience
Work History
IT Coordinator
Amazon Warehouse
Auburndale, FL
01.2015 - Current
- Assisted in troubleshooting hardware and software issues for staff and users.
- Coordinated IT support requests, ensuring timely resolution of technical problems.
- Maintained accurate inventory of IT equipment and software licenses.
- Supported implementation of new technologies by providing user training sessions.
- Documented IT processes and procedures to streamline operations for future reference.
- Collaborated with vendors to facilitate procurement of necessary technology resources.
- Maintained up-to-date inventory of hardware and software assets, optimizing resource allocation and cost control.
- Conducted routine maintenance on IT equipment to prevent outages and disruptions.
Photographer
Disney's Hollywood Studios
Orlando, FL
04.2013 - 12.2015
- Captured high-quality images of guests and attractions to enhance their experience.
- Collaborated with event teams to ensure seamless photo operations during special events.
- Maintained and operated professional photography equipment for optimal performance.
- Edited and retouched photographs using industry-standard software for quality assurance.
- Provided exceptional customer service by guiding guests through the photography process.
- Took photos from different angles and perspectives to capture perfect images.
- Improved client satisfaction by delivering well-composed and visually appealing photographs for events.
Education
Bachelor of Communications -
Universidad Ana G Mendez
Turabo, PR04.2013
Skills
- IT resource allocation
- IT change control
- Customer support
- IT asset management
- Hardware installation
- Planning and scheduling
- Team collaboration
- Customer relations
- Client relations
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
IT Coordinator
Amazon Warehouse
01.2015 - Current
Photographer
Disney's Hollywood Studios
04.2013 - 12.2015
Bachelor of Communications -
Universidad Ana G Mendez