Jessica Torres
Cedar Creek
Summary
Hardworking and focused professional offering excellent communication, planning and prioritization skills demonstrated through 10+ years of performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Chiropractic Assistant
Kapsner Chiropractic Centers
Bastrop
03.2026 - Current
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
- Cultivated welcoming atmosphere by warmly greeting patients upon arrival and promptly addressing concerns.
- Performed electric muscle stimulation, massage and mechanical traction.
- Executed diagnostic x-ray imaging per physician's orders while implementing safety protocols to ensure patient protection.
- Properly positioned patients to obtain accurate, high-quality diagnostic images.
- Apply radiation safety principles, including ALARA, to protect patients and staff.
- Operate and maintain radiographic equipment to ensure optimal performance.
- Ensured patient comfort and maintained professionalism through clear communication during all procedures.
- Maintain accurate patient records and imaging documentation.
OFFICE OPERATIONS ASSISTANT
ASCENSION-DELL CHILDREN'S
11.2018 - Current
- Streamlined office operations by implementing efficient filing systems and organizing digital documents.
- Verify and document patient information before and after the patient's appointment.
- Coordinate scheduling and cancellations for patients appointments.
- Complete prior authorizations online, for patients medical supplies
- Verify patient health insurance coverage and benefits for upcoming appointments
- Retrieve prior authorizations and medical referrals from patients' primary care physicians.
- Update patient charts with the authorizations and medical referrals.
- Obtain prior authorizations from patient insurance for behavioral health appointments
- Sort new patient referrals, create new charts, and schedule by priority.
CUSTOMER SERVICE REPRESENTATIVE
UT PHYSICIANS
06.2008 - 08.2013
- Retrieved and verified patient information and documented it into the healthcare system, before and after the patient's appointment.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Scheduled patient appointments by phone and in person.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Preparing and maintaining patient medical records.
- Sort, filed, retrievied, and purged patient charts and faxes as directed.
- Released patient information to other facilities or to patients, in accordance with HIPAA regulations.
CUSTOMER SERVICE REPRESENTATIVE
BLACKSTOCK FAMILY HEALTH
07.2004 - 06.2008
- Verified and input patient information into the system before and after the patient's appointment.
- Verified patient insurance online and by telephone
- Scheduled patient appointments by phone and in person
- Collected and balanced funds for copays, self-pay, or deductibles and balanced cash drawer at end of shift
- Prepared and maintained patient medical records
- Sort, filed, retrieved, and purged patient charts and faxes as directed
- Released patient information to other facilities or to patients, in accordance with HIPAA regulations
- Submitted requests for referrals and authorizations online, prior to patient appointments.
Education
Certificate - Limited Radiology Technologist
The College of Health Care Professions
TX03-2026
DIPLOMA -
CROCKETT HIGH SCHOOL
01-2002
NON GRAD -
AUSTIN COMMUNITY COLLEGE
Skills
- OSHA/HIPAA trained
- AHA CPR certified
- Vitals
- Radiographic positioning
- Radiation protection and safety
- Exam room preparation
- EMR/EHR
- Charting
- Customer Care Service/Support
- Microsoft Word, Office, Excel
- Document Management
- File Organization
- Data Entry Proficiency
- Document Retrieval
- Office administration
- Electronic health records handling
- Insurance verification
- Medical terminology
- Telephone etiquette
- Professionalism and etiquette
Languages
Spanish
Timeline
Chiropractic Assistant
Kapsner Chiropractic Centers
03.2026 - Current
OFFICE OPERATIONS ASSISTANT
ASCENSION-DELL CHILDREN'S
11.2018 - Current
CUSTOMER SERVICE REPRESENTATIVE
UT PHYSICIANS
06.2008 - 08.2013
CUSTOMER SERVICE REPRESENTATIVE
BLACKSTOCK FAMILY HEALTH
07.2004 - 06.2008
Certificate - Limited Radiology Technologist
The College of Health Care Professions
DIPLOMA -
CROCKETT HIGH SCHOOL
NON GRAD -
AUSTIN COMMUNITY COLLEGE