Jessica Tran
Charlotte,NC
Summary
Proficient in various aspects of food and beverage operations, including meal assembly, customer service, and kitchen support. Engaged with customers to take orders accurately and provided menu recommendations when needed. Maintained cleanliness and organization of workstations while preparing food items according to company standards. Supported team efforts by stocking supplies and assisting in training new associates on operational procedures.
Overview
1
1
Certification
Work History
Food and Beverage Associate
Carowinds Amusement Park
, NC
03.2025 - Current
- Assisted with food preparation, including washing, cutting, and storing ingredients.
- Greeted customers upon arrival and took their orders promptly and courteously.
- Resolved customer complaints in an efficient and friendly manner.
- Adhered to all safety and sanitation guidelines while preparing food items.
- Trained new employees on restaurant protocols and procedures related to Food and Beverage services.
- Provided assistance to kitchen staff when needed for tasks such as dishwashing or prepping ingredients for meals.
- Provided excellent customer service to guests in a timely and professional manner.
- Worked closely with managers to ensure smooth operations during peak business times.
- Collaborated with kitchen team to bus and set tables, prep food, and stock salad bar.
- Assembled and served meals according to specific guest requirements.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Performed opening and closing duties, including cleaning and preparing the venue for the next day.
- Took customer orders accurately and provided menu recommendations when requested.
- Replenished stocking stations with utensils, condiments and napkins.
- Prepared workstations with ingredients and tools to increase efficiency.
Education
Palisades High School
Skills
- Customer service
- Food preparation
- Point of sale systems
- Inventory management
- Team collaboration
- Food presentation
- Food preparation assistance
- Communication
- Flexible scheduling
- Order accuracy
- Food safety
- Meal service set up
- Kitchen support
- BOH
- Upselling strategies
- Ingredient preparation
- Meal prep
- Reliability and punctuality
- Grill operation
- Cooking
Certification
ServSafe
Timeline
Food and Beverage Associate
Carowinds Amusement Park
03.2025 - Current
Palisades High School