Jessica Triplett
Mobile,AL
Summary
Dynamic Certified Pharmacy Technician with extensive experience at Walmart, excelling in medication dispensing and insurance billing. Proven ability to enhance patient care through meticulous attention to detail and exceptional customer service. Skilled in problem-solving and workflow optimization, consistently improving operational efficiency and customer satisfaction in high-volume environments.
Certified professional with strong background in pharmacy operations, medication management, and patient care. Known for reliability, adaptability, and effective collaboration with healthcare teams to achieve optimal outcomes. Skilled in prescription processing, inventory control, and providing exceptional customer service. Highly organized with focus on accuracy and compliance with regulatory standards.
Accomplished and certified Pharmacy Technician with over Number years of experience in retail pharmacy environments for major national chains. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law.
Driven Pharmacy Technician with Number years of experience and success in working within fast-paced Type pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy.
Overview
19
19
years of professional experience
Work History
Certified Pharmacy Technician
Walmart
02.2007 - Current
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Collected co-payments or full payments from customers.
- Reviewed and verified customer information and insurance provider information.
- Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
Certified Pharmacy Technician
CVS Pharmacy
03.2016 - 01.2021
- Counted, measured, and compounded medications following standard procedures.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Coordinated verification and filling of more than Number daily prescriptions in high-volume Type pharmacy environment.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Resolved third-party billing, computer system and customer service issues.
- Managed opening and closing duties for pharmacy.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
Education
Pharmacy - Pharmacy Technician
Capps College
Mobile, AL05.2006
Skills
- Data entry
- Attention to detail
- Problem-solving skills
- Customer service
- Insurance billing
- Medication dispensing
- Team collaboration
- Filling prescriptions
- Manual and automated medication dispensing
- Pharmaceutical calculations
- Workflow optimization
- Prescription interpretation
- Patient confidentiality
- Verbal and written communication
- Medication preparation
- Prescription labeling
- Refill requests
- Stocking medications
Timeline
Certified Pharmacy Technician
CVS Pharmacy
03.2016 - 01.2021
Certified Pharmacy Technician
Walmart
02.2007 - Current
Pharmacy - Pharmacy Technician
Capps College
Similar Profiles
Jimisha WattsJimisha Watts
Customer Service Desk Associate at WalmartCustomer Service Desk Associate at Walmart
Brittany TatumBrittany Tatum
Operations & Asset Protection Leader at WalmartOperations & Asset Protection Leader at Walmart
Eric PuleoEric Puleo
Online Pickup Associate at WalmartOnline Pickup Associate at Walmart
Trenton PeckTrenton Peck
Front End Team Lead at WalmartFront End Team Lead at Walmart
Alexander MirandaAlexander Miranda
Security Guard at Goldman Security, Signal 88, Community Security Services, LLCSecurity Guard at Goldman Security, Signal 88, Community Security Services, LLC