Jessica Tripp
Huntsville,AL
Summary
Dynamic Lead Server with a proven track record at Domaine South, excelling in high-volume dining environments. Recognized for exceptional communication and team leadership, fostering strong customer relationships that enhance loyalty. Skilled in POS operations and upselling techniques, consistently boosting average check sizes while ensuring guest satisfaction.
Overview
8
8
years of professional experience
Work History
Lead Server
Domaine South
10.2021 - Current
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
- Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
- Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
Lead Server/Manager/ Lead Event Server
A.M. Booths Lumberyard
Huntsville
04.2017 - 06.2021
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
- Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
- Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Resolved customer complaints promptly and professionally, maintaining positive relationships with patrons.
- Observed servers to provide feedback and coaching in areas requiring improvement.
- Developed strong rapport with regular customers, encouraging repeat business through genuine connection-building efforts.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
- Contributed to team success by consistently meeting or exceeding individual sales goals each month.
- Supported other staff members during busy shifts by stepping in wherever needed to maintain smooth operations.
- Enhanced customer experience by providing attentive and personalized service during their dining visit.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Coordinated large group reservations, working closely with event planners to ensure seamless execution of special occasions.
- Provided valuable feedback on potential improvements to restaurant operations based on firsthand experience as a lead server.
- Improved overall table turnover rate by efficiently completing tasks such as clearing dishes and resetting tables between parties.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Developed strong relationships with guests, fostering loyalty and repeat business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Some College - Business
University of Alabama At Huntsville
Huntsville, ALSkills
- Problem-solving
- Attention to detail
- Team leadership
- Positive and friendly attitude
- POS system operations
- Exceptional communication
- Responsible and trustworthy
- Teamwork and collaboration
- Relationship building
- Full service dining
- Accurate money handling
- High volume dining
Timeline
Lead Server
Domaine South
10.2021 - Current
Lead Server/Manager/ Lead Event Server
A.M. Booths Lumberyard
04.2017 - 06.2021
Some College - Business
University of Alabama At Huntsville