Jessica Troast
Randolph,NJ
Overview
3
3
years of professional experience
Work History
Specialized Operations Associate
SAKS FIFTH AVENUE
05.2023 - 01.2024
- Under the guidance of the Assistant General Manager of Operations, the duties of the SOA consists of overseeing the overall operational demands of the Jewelry department and General Office
- Maintaining every day functions consisting of monitoring cash entry, petty cash, procuring bank deposits, auditing charge-backs, and collaborating with accounts payable when necessary
- Verified all jewelry cases are counted as complete through the case count system by receipt confirming that all disparities are internally adjusted to comply with up to date vault contents regulations
- Authenticating all jewelry pieces received by the company prior to being transferred for vendor management.
Client Relations Coordinator
Hermès
12.2022 - 04.2023
- Continuously launched eCommerce initiative by representing as an information resource through inbound communication via phone/email for clients and flagship boutiques
- Displayed high quality client support by ensuring customer satisfaction in overall interactions
- Sustain overall security and protection of the brand’s data through confidentiality of client information and adherence of company policies
- Maintained technical omnichannel resources and monitored all content elements of the official company website.
Area Manager
AMAZON
06.2021 - 06.2022
- As leaders, Area Managers work to promote customer promise by contributing to the development and management of their associates while implementing the operational resources available to fulfill customer orders in a timely manner as a cohesive team
- Advanced performance metrics and goals to attain client demand while maintaining precision and quality standards
- Contributed to the management of the receiving department by serving as a informative liaison between human resources and team to enforce policies to all members
- Maintained, educated and evolved a compilation of 50 to 200 amazon associates into a team
Education
Master’s of Communication & Media Studies -
RUTGERS THE STATE UNIVERSITY OF NEW JERSEY
New Brunswick, NJ06.2021
Bachelor’s of Arts & Science - Communications -
RUTGERS THE STATE UNIVERSITY OF NEW JERSEY
New Brunswick, NJ05.2020
Skills
- Microsoft Office (Word, Excel, PowerPoint) and Google Suite (Docs, Sheets, Slides)
- Experienced with both Microsoft Windows 10 and Mac OS X
- Exceptional communication with an expertise for collaboration and client relations
Timeline
Specialized Operations Associate
SAKS FIFTH AVENUE
05.2023 - 01.2024
Client Relations Coordinator
Hermès
12.2022 - 04.2023
Area Manager
AMAZON
06.2021 - 06.2022
Master’s of Communication & Media Studies -
RUTGERS THE STATE UNIVERSITY OF NEW JERSEY
Bachelor’s of Arts & Science - Communications -
RUTGERS THE STATE UNIVERSITY OF NEW JERSEY