Jessica Trumbach
Philadelphia,PA
Summary
Proven to enhance customer satisfaction and sales at Sports and Social - Live Casino through exceptional service and upselling techniques. Adept in multitasking and fostering team collaboration, I've significantly contributed to seamless operations and positive guest experiences. Awarded perfect service award. Recognized by Human Resources continuously for outstanding service. Skilled in cash handling and conflict resolution, my efforts have consistently met or exceeded performance goals, demonstrating a strong work ethic and relationship-building prowess.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
Sports and Social - Live Casino
08.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously in a fast paced environment without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
Pharmacy Technician
CVS Pharmacy
04.2016 - 09.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted and labeled prescriptions with correct item and quantity.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Collected co-payments or full payments from customers.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
Education
Associate Of Applied Science - Science Education
Community College of Philadelphia
Philadelphia, PA06.2020
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Safe Food Handling
- High-volume dining
- Sales Techniques
- Suggestive Selling
- Relationship Management
- Tableside Etiquette
- Warm and Friendly
- Multitasking Abilities
- Reliability
- High Energy and Stamina
- Excellent Communication
- Relationship Building
- Attention to Detail
- Teamwork and Collaboration
- Conflict and Complaint Resolution
- Staff Training
Accomplishments
- Perfect Service Award 2024
Certification
- RAMP certified - Current
Timeline
Server
Sports and Social - Live Casino
08.2022 - Current
Pharmacy Technician
CVS Pharmacy
04.2016 - 09.2022
Associate Of Applied Science - Science Education
Community College of Philadelphia
- RAMP certified - Current
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