JESSICA TRUMBLE
Hannibal,New York
Summary
Professional Summary
Dependable and motivated professional with experience in customer service, healthcare, and administrative support. Strong communication, organization, problem-solving, and multitasking skills, with a proven ability to work effectively both independently and as part of a team. Dedicated to providing excellent service, maintaining professionalism, and building positive relationships with customers, patients, and coworkers. Adaptable, detail-oriented, and eager to contribute to a team while continuing to grow professionally.
Overview
2
2
years of post-secondary education
14
14
years of professional experience
Work History
Bartender
Westside tavern
Fulton, New York
09.2021 - 11.2026
- Mixed cocktails and classic drinks for Westside tavern guests.
- Welcomed customers upon arrival to enhance their experience. and provided excellent customer service.
- Verified guest identification, ensuring compliance with alcohol service regulations.
- Stocked bar supplies, glassware, and garnishes for service.
- Cleaned bar stations, tools, and seating areas after shifts.
- Performed opening and closing duties including restocking supplies.
- Closed bar, balanced cash drawer, and secured supplies.
- Processed transactions using cash register and POS system, providing accurate change for cash payments.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
Patient Representative
OSWEGO HEALTH
Oswego, NY
01.2019 - 09.2021
- Addressed patient concerns and inquiries promptly, enhancing patient satisfaction and trust.
- Communicated financial obligations to patients and collected fees at the time of service, facilitating smooth transactions.
- Collected patient signatures for privacy compliance and treatment consent, ensuring adherence to regulations. for privacy laws and consent for treatment.
- Applied HIPAA privacy and security regulations while handling patient information.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Supported patient registration and check-in across Oswego Health service areas.
- Verified insurance eligibility for services rendered to ensure accurate billing procedures.
- Verified insurance information and updated patient demographic records in chart systems.
- Maintained confidentiality and handled sensitive patient information with care.
Environmental Services Housekeeper
Oswego health
Oswego, New York
01.2018 - 01.2019
- Sanitized high-touch surfaces following workplace safety and hygiene procedures.
- Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Followed employer cleaning schedules and site-specific sanitation standards.
Bartender/Server
WEST SIDE TAVERN/ SHOTZ
Fulton, NY
01.2013 - 12.2018
- Provided exceptional service to high-volume daily customers.
- Resolved customer concerns with friendly, knowledgeable service, fostering positive interactions and satisfaction.
- Developed strong and lasting relationships with regular customers.
- Cultivated strong relationships with regular customers through personalized service.
- Addressed and resolved customer complaints promptly, improving service quality and escalating complex issues to management.
- Demonstrated in-depth knowledge of products.
Education
ASSOCIATE OF APPLIED SCIENCE - MEDICAL REIMBURSEMENT & CODING
Bryant & Stratton College
Buffalo, NY 06.2017 - 06.2019
Skills
- Patient registration
- Insurance verification
- HIPAA compliance
- Problem solving
- Payment collection
- Data entry
- Patient confidentiality
- Medical terminology
- Cash handling
- ID verification
- Outstanding customer service
- Infection control
- Facility cleaning
- Time management
- Cocktail mixing
- Attention to detail
Timeline
Bartender
Westside tavern
09.2021 - 11.2026
Patient Representative
OSWEGO HEALTH
01.2019 - 09.2021
Environmental Services Housekeeper
Oswego health
01.2018 - 01.2019
ASSOCIATE OF APPLIED SCIENCE - MEDICAL REIMBURSEMENT & CODING
Bryant & Stratton College
06.2017 - 06.2019
Bartender/Server
WEST SIDE TAVERN/ SHOTZ
01.2013 - 12.2018