Jessica Truong
Henderson,NV
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, record keeping, and problem-solving. Outgoing when greeting and communicating with others to maintain a positive atmosphere. 5+ years of experience in building relationships and connections with customers.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Luxury Nails
Henderson , NV
2019.10 - Current
- Answered incoming calls
- Tracked salon supplies inventory levels, placed orders for replenishment as needed, and monitored deliveries upon arrival.
- Provided excellent customer service by responding quickly to inquiries via phone in a professional manner.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Assisted with scheduling appointments for clients and visitors.
- Greeted customers warmly and made them feel welcome.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Responded to customer inquiries via phone and in person.
- Assisted in the management of the company's social media accounts.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Education
High School Diploma -
Coronado High School
Henderson, NV2023-05
Skills
- Initiative-taking
- Customer Service
- Appointment confirmation
- Guest Relations
- Scheduling appointments
- Telephone Etiquette
- Problem-solving skills
- Scheduling
- Strategic Planning
Timeline
Front Desk Receptionist
Luxury Nails
2019.10 - Current
High School Diploma -
Coronado High School
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