Lynda Nguyen
Ardmore,OK
Summary
Dynamic manager with a proven track record at Luxury Nails, excelling in customer service and team leadership. Enhanced client satisfaction through effective conflict resolution and implemented training programs that boosted staff productivity. Skilled in financial management and relationship building, driving operational efficiency and fostering a positive work environment.
Overview
9
9
years of professional experience
Work History
Manager
Luxury Nails
Ardmore, OK
10.2021 - 12.2025
- Oversaw daily operations to ensure high-quality service delivery and customer satisfaction.
- Developed and implemented training programs for staff to enhance skills and productivity.
- Managed inventory levels, optimizing supply chain processes for efficiency.
- Analyzed customer feedback to drive improvements in service offerings and client retention.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
Nail Technician
Diva Nails
Alvarado, TX
01.2017 - 03.2020
- Provided exceptional nail services including manicures and pedicures, ensuring client satisfaction.
- Maintained cleanliness and organization of workstations, adhering to health and safety standards.
- Educated clients on nail care techniques and products, enhancing their overall experience.
- Assisted in training junior technicians on best practices for nail application and customer service.
- Implemented new sanitation protocols to improve workplace safety and hygiene compliance.
- Developed customized nail designs based on client preferences, showcasing creativity and attention to detail.
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Educated clients on proper nail care maintenance, helping them extend the life of their treatments between appointments.
- Applied manicures and pedicures following color and style preference of client to enhance aesthetics and groom nails.
Education
GED -
Brian Adam’s High School
Dallas, TxSkills
Customer service
Team leadership
Time management
Decision-making
Complex Problem-solving
Goal setting
Relationship building
Shift scheduling
Sales techniques
Schedule preparation
Financial management
Emergency response
Work prioritization
Policy and procedure development
Inventory management
Positive attitude
Attention to detail
Multitasking
Problem-solving
Excellent communication
Team development
Hiring and training
Scheduling and coordinating
Negotiation and conflict resolution
Active listening
Timeline
Manager
Luxury Nails
10.2021 - 12.2025
Nail Technician
Diva Nails
01.2017 - 03.2020
GED -
Brian Adam’s High School