Jessica Trzcinski
Las Vegas,NV
Summary
Positive and upbeat professional knowledgeable about safety standards, customer relations and inventory management. Highly professional, team-oriented and proactive in organizing workflows and resources to meet shift demands.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Shift Supervisor
Starbucks
Las Vegas, Nevada
11.2025 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Directed daily staff activities to foster team collaboration and maintain service excellence.
- Monitored staff performance to uphold quality standards and address issues promptly.
- Coordinated floor coverage during peak periods to maintain service efficiency.
- Assisted new partners with beverage standards, POS use, and customer service.
- Ensured compliance with health and safety regulations to provide a safe workplace.
- Followed safety and sanitation rules throughout each shift.
- Currently in the training process for Assistant Store Manager
Cashier/Sales Floor/Stock Lead/Area Supervisor
dd's DISCOUNTS/Ross Dress For Less
Visalia, CA
03.2022 - 11.2025
- Greeted shoppers and provided friendly service during peak hours on sales floor and at checkout lanes, enhancing customer experience.
- Delivered a high level of customer service to patrons using active listening and engagement skills.
- Issued receipts, refunds, credits, or change to customers, ensuring accurate transactions and customer satisfaction.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Trained new team members on cash register operation, stock procedures, and customer service protocols, fostering a knowledgeable workforce.
- Ensured timely stock flow to enhance product availability for customers. from dock to floor during busy store hours.
- Communicated with team members to support efficient service during peak store traffic.
- Resolved inventory issues with store leaders and department associates.
- Maintained safe and organized stockroom environment to protect inventory., cleanliness, and proper equipment use.
Sonic Drive-In
Carhop
Visalia, CA
07.2022 - 12.2022
- Received recognition from management for outstanding performance in customer service. for providing exceptional customer service.
- Delivered attentive service to customers in-person and via phone interactions.
- Addressed customer requests and answered questions to enhance overall satisfaction.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated with diverse coworkers to achieve goals and resolve product and service-related issues.
- Maintained updated knowledge through continuing education and advanced training.
Hostess
Denney's
Visalia, CA
01.2022 - 03.2022
- Greeted guests warmly upon arrival, and seated them promptly.
- Managed wait list and seated guests according to table availability
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Coordinated with servers to optimize table rotations and enhance dining room flow
- Updated hosts stand with accurate guest seating and wait times
- Maintained clean lobby, entryway, and host station areas
- Fostered enjoyable atmosphere through friendly conversation with guests
- Built positive relationships with other front-of-house and kitchen staff.
Cashier
JCPenney
Visalia, CA
11.2021 - 12.2021
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Scanned merchandise and applied coupons, discounts, and rewards offers.
- Assisted customers with product selections and transactions. and signed customers up for rewards program.
- Provided exceptional customer service through active listening and engagement, enhancing overall shopping experience.
- Guided customers in locating products, addressing inquiries, and providing tailored product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Oversaw trash removal and sanitation tasks to ensure organized aisles and the register area.
Wal-Mart Associate
Walmart
Visalia, CA
12.2020 - 10.2021
- Assisted customers in locating products, understanding pricing, and accessing store information to enhance the shopping experience.
- Unloaded freight and organized inventory on the sales floor and backroom to ensure product availability.
- Maintained cleanliness of shelves, counters, and tables to promote an organized and inviting store environment.
- Supported team members during busy shifts and daily store operations.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Identified and addressed security threats to protect store assets.
Education
High school or equivalent -
Mt. Whitney Highschool
Visalia, CA06-2019
Skills
- Staff scheduling
- Inventory management
- Store operations
- POS operations
- Cash handling expertise
- Loss prevention
- Workplace safety
- Retail merchandising
- Customer service
- Team leadership
- Training and mentoring
- Conflict resolution
- Clear communication
- Verbal and written communication
- Staff motivation
Personal Information
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Certification
- Food Handler Certification
Community Service Volunteer
Boys & Girls Clubs of America, Visalia, CA, 2015-08, 2017-05, I helped out by cleaning, watching over the younger children and showing sponsors and parents around the club showing them the different clubs and activities we did on a daily basis.
Timeline
Shift Supervisor
Starbucks
11.2025 - Current
Sonic Drive-In
Carhop
07.2022 - 12.2022
Cashier/Sales Floor/Stock Lead/Area Supervisor
dd's DISCOUNTS/Ross Dress For Less
03.2022 - 11.2025
Hostess
Denney's
01.2022 - 03.2022
Cashier
JCPenney
11.2021 - 12.2021
Wal-Mart Associate
Walmart
12.2020 - 10.2021
High school or equivalent -
Mt. Whitney Highschool