Jessica Tucker
Red Rock,TX
Summary
Detail-oriented Revenue Operations Analyst with strong skills in billing processes and financial reporting. Proven ability to enhance efficiency through process improvements and analytical support.
Overview
11
11
years of professional experience
Work History
Revenue Operations Analyst
ModSquad
09.2023 - Current
- Manage full-cycle invoicing and credit memos for client billing.
- Collaborate with Account Managers to ensure accurate billing of monthly hours.
- Prepare monthly deferred revenue reports, and perform revenue comparisons.
- Utilize Salesforce, Workforce, and Intacct for financial and project tracking.
- Apply project rate increases, and partner with cross-functional teams to onboard new clients.
- Provide analytical support to the Director of Finance, and create process improvements.
- Meet strict deadlines to get all invoices out to clients in a timely manner.
- Identify issues and improve the billing process to be more efficient.
People Operations Associate Manager
ModSquad
04.2018 - 09.2023
- Led a global People Operations team, overseeing productivity, and providing coaching.
- Implemented departmental projects and new HR processes.
- Conducted weekly team meetings and collaborated with senior management.
- Set up clients, projects in Deputy, and managed all role and pay rate changes.
- Supported recruiting and payroll efforts, and processed onboarding paperwork via DocuSign.
- Maintained HRIS data, led orientations, conducted background checks, and managed adverse action procedures.
Human Resource Assistant
Robert Half
12.2017 - 04.2018
- Supported recruitment by screening resumes and conducting phone interviews.
- Onboarded new hires, and maintained HR records.
- Performed periodic audits and updated spreadsheets.
Human Resource Assistant
Capstone Real Estate Services
12.2014 - 08.2017
- Verified new hire paperwork, scheduled background checks, and drug screens.
- Conducted new-hire orientations and maintained personnel files.
- I entered data in ADP and coordinated with payroll.
- Managed benefits, 401(k) enrollments, and conducted internal audits.
Education
Bachelor of Science - Interdisciplinary Studies
Texas State University
12.2011
Skills
- Talent acquisition and human resource management
- Billing and invoicing processes
- Financial analysis and reporting
- Process improvement methodologies
- HRIS and payroll systems expertise
- Excel proficiency
- Team leadership and development
- Cross-functional collaboration skills
- Training and development initiatives
- Salesforce utilization
References
References available upon request.
Timeline
Revenue Operations Analyst
ModSquad
09.2023 - Current
People Operations Associate Manager
ModSquad
04.2018 - 09.2023
Human Resource Assistant
Robert Half
12.2017 - 04.2018
Human Resource Assistant
Capstone Real Estate Services
12.2014 - 08.2017
Bachelor of Science - Interdisciplinary Studies
Texas State University
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