Jessica Turnbull
Santee,CA
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Riverside Golf Club Bistro. Proven track record in enhancing guest satisfaction and training staff, while efficiently managing high-volume dining environments. Expertise in safe food handling and beverage preparation, ensuring quality service and memorable experiences.
Overview
8
8
years of professional experience
Work History
Server/Bartender
Riverside Golf Club Bistro and Rooftop Bar
Chehalis, WA
09.2021 - 08.2025
- Delivered exceptional customer service in fast-paced dining environment, enhancing guest satisfaction and repeat business.
- Managed food and beverage orders efficiently using point-of-sale system, ensuring accurate and timely service.
- Trained and mentored new servers, fostering teamwork and improving overall service quality.
- Collaborated with kitchen staff to streamline order delivery process, reducing wait times for guests.
- Developed knowledge of menu items and specials, providing personalized recommendations to enhance dining experience.
- Assisted with the planning, deployment and execution. of major business events (ie tournaments, weddings, and private/company parties).
- Served and tended bar at major events on site and off site.
Baker
Jeremy's Farm To Table
Chehalis, WA
05.2021 - 09.2021
- Developed and improved recipes for gluten free breads, pastries, and cakes.
- Operated commercial baking equipment to produce high-quality baked goods efficiently.
- Managed inventory levels of ingredients, ensuring freshness and quality standards.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
Caregiver/HCA
Colonia Residence
Centralia, WA
10.2019 - 01.2020
- Provided compassionate care to clients, assisting with daily living activities and promoting independence.
- Administered medications and monitored health conditions, ensuring compliance with care plans.
- Developed personalized care plans in collaboration with families and healthcare professionals.
- Trained and mentored new caregivers on best practices for client care and safety protocols.
Resident Manager/RCM
Welcome Home AFH
Chehalis, WA
10.2017 - 09.2019
- Supervised daily operations to ensure quality care and compliance with state regulations.
- Mentored staff in best practices for resident engagement and safety protocols.
- Implemented training programs to enhance team performance and service delivery.
- Led emergency response drills, ensuring preparedness for various scenarios and enhancing safety measures.
- Created Weekly meal menus and shopping lists.
- Cooked all meals during shifts as well as all clean up afterward
Education
High School Diploma -
El Capitan High School
Lakeside, CASkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Accustom to working 10-15 hour shifts
- Hospitality service expertise
- Safe food handling
- Menu memorization
- High volume dining
- Team collaboration
- Beverage preparation
Timeline
Server/Bartender
Riverside Golf Club Bistro and Rooftop Bar
09.2021 - 08.2025
Baker
Jeremy's Farm To Table
05.2021 - 09.2021
Caregiver/HCA
Colonia Residence
10.2019 - 01.2020
Resident Manager/RCM
Welcome Home AFH
10.2017 - 09.2019
High School Diploma -
El Capitan High School