Jessica Tursi
High Bridge,United States
Summary
Driven Certified Pharmacy Technician and Retail Professional with 8+ years of customer service experience with a successful track record of building and strong relationships with patients and clients. Detail-oriented with a commitment to maintaining quality service and control standards when filling prescriptions.
Overview
11
11
years of professional experience
Work History
Pharmacy Technician /Call Center Representative
Pharmscript LLC.
08.2023 - Current
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Demonstrated multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Provided empathetic support for customers experiencing personal difficulties.
- Managed insurance billing and claims processing, assisting with the reimbursement process for patients, pharmacy, and long-term care facilities
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Coordinated communication between pharmacists and nursing staff in hospital settings to ensure accurate medication administration to patients.
- Handled escalated calls, appropriately addressing and resolving complex issues in a timely manner.
Registered Pharmacy Technician
Rite Aide Pharmacy
05.2021 - 06.2023
- Performed a variety of pharmacy operations with a commitment to accuracy, efficiency and service quality.
- Counted, measured and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Implemented system for tracking expired medications, ensuring pharmacy compliance with regulations.
- Provided excellent customer service, establishing positive relationships with both new and returning patients at the pharmacy counter.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Sales Associate/Clerk
Super Cellars Wine & Spirits
06.2017 - 10.2020
- Welcomed customers into the store and helped them locate items
- Built relationships with customers, which increased the probability of repeat business
- Transported merchandise to the sales floor and restocked the shelves in an appealing and organized manner
- Operated a cash register for cash, check and credit card transactions.
- Cleaned and organized the store, including the checkout desk and displays.
- Stocked and replenished merchandise according to store merchandising layouts, as needed
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register
• Developed a customer-focused shopping experience by greeting and responding to all customers in a receptive approach
Customer Technical Support Analyst
Customer Technical Support Analyst
09.2019 - 03.2020
- Resolved a diverse range of technical issues across multiple systems and applications for clients across various time zones.
- Handled numerous calls per shift signing up new customers, acquiring customer data, presenting applicable product information and customer inquiries.
- Assisted clients by thoroughly listening, identifying issues, finding solutions to problems and making recommendations based on product knowledge.
- Used company troubleshooting resolution resources to evaluate technical problems while prompting personal expertise to find solutions.
- Maintained up-to-date knowledge of product and service changes.
Sales Associate/Merchandising
Burlington Coat Factory
05.2013 - 05.2017
- Organized store merchandise racks by size, style and color to promote visually appealing environment.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Managed established merchandising specifications, including window, sales floor and promotional displays.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Used time productively when not assisting customers, such as folding clothes and cleaning out fitting rooms.
- Completed all cleaning, stocking and organizing tasks in assigned sales area.
Sales Associate/Merchandising
Burlington Coat Factory
05.2013 - 05.2015
- Organized store merchandise racks by size, style and color to promote visually appealing environment.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Managed established merchandising specifications, including window, sales floor and promotional displays.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Used time productively when not assisting customers, such as folding clothes and cleaning out fitting rooms.
- Completed all cleaning, stocking and organizing tasks in assigned sales area.
Education
Associate of Arts - Liberal Arts And General Studies
Raritan Valley Community College
12.2022
High School Diploma -
Voorhees High School
06.2012
Skills
- Medication documentation
- Data entry
- Customer service oriented
- Recordkeeping and documentation
- Storage maintenance and security
- Money handling/cash register operations
- Opening/Closing procedures
- Microsoft Suite proficient
- POS System proficient
- Telephone skills, including multi-line telephone systems
- Exceptional interpersonal skills
- Retail, Sales, and Merchandising Experience
Timeline
Pharmacy Technician /Call Center Representative
Pharmscript LLC.
08.2023 - Current
Registered Pharmacy Technician
Rite Aide Pharmacy
05.2021 - 06.2023
Customer Technical Support Analyst
Customer Technical Support Analyst
09.2019 - 03.2020
Sales Associate/Clerk
Super Cellars Wine & Spirits
06.2017 - 10.2020
Sales Associate/Merchandising
Burlington Coat Factory
05.2013 - 05.2017
Sales Associate/Merchandising
Burlington Coat Factory
05.2013 - 05.2015
Associate of Arts - Liberal Arts And General Studies
Raritan Valley Community College
High School Diploma -
Voorhees High School
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