EVANGELINE SOTO RODRIGUEZ
Leesburg,NE
Summary
Certified Pharmacy Technician with more than 19 years of experience; focus on strategic thinking; problem solving, team building; and managing conflicting priorities; experience includes Medicare and Medicaid claims processing Careful data entry and access for a full range of vital patient information Act quickly on customer, doctor, and system information to verify medications, insurance status, inventory and supplies, ensuring accuracy of patient orders Resource for patients and health care professionals based on knowledge of drug products, and insurance and medical terminology Courteous and professional customer-focused approach; probes for clarification and individual customer needs . Building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions. Working within fast-paced pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. National & Virginia State Certified Pharmacy Technician, Virginia State license #023004446 PTCB license #4201071260319
Overview
23
23
years of professional experience
Work History
Call Center Representative
Sedgwick
Leesburg, VA
08.2021 - 01.2022
- Engaged in learning and development opportunities to promote continued performance improvement.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Educated customers on company systems, form completion and access to services.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Provided ongoing guest service.
- Effective liaison between customers and internal departments.
Pharmacy Technician
Costco
Leesburg, VA
07.2018 - 07.2021
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Led team in interpreting, validating, and filling prescription orders and counseling customers on medications, appropriate dosage and self-administration schedules, side effects, and possible interactions.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Collected co-payments or full payments from customers.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
- Counted and labeled prescriptions with correct item and quantity.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Restocked automated medication dispensing equipment.
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Prepared bills for insurance companies and submitted required paperwork.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Counted, measured, and compounded medications following standard procedures.
- Reviewed and verified customer information and insurance provider information.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Entered and processed patients' prescriptions into internal system.
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
- Liaised with other pharmacies to eliminate issues related to product expiration.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Stocked, labeled and inventoried medication to keep accurate records.
- Counted, measured and compounded medications following standard procedures.
Senior Pharmacy Technician
WALGREENS
Ashburn, VA
01.2007 - Current
- Prioritize workload to maximize daily productivity
- Create customer profiles including allergies, health conditions and insurance
- Maintain inventory of medications and supplies
- Research and resolve dosage, potentially harmful drug interactions, and insurance issues to ensure patient safety and wellness, and build customer loyalty
- Provide exceptional customer service through accurate order processing, problem-solving, and follow-through on all orders and inquiries
- Handle up to new 200 scripts a day, including new scripts, refills, new patients, and recording of patient immunizations
- Contact doctor and patient based on system alerts indicating drug interactions and contraindications
- Maintain patient profiles and charge system; enter data including prescribed medications and costs
- Monitor system to determine insurance payment status, refills that are being requested too soon, prior authorizations, and prompts to provide updated insurance information
- Process and submit insurance claims; perform troubleshooting with clients to resolve insurance coverage issues
- Experience in Medicare and Medicaid claims processing
- Assist pharmacist to prepare and dispense medication.
Pharmacy Technician
RITE AID
Leesburg, VA
01.2003 - 01.2007
- Receipt, filling and counting of prescriptions
- Maintained inventory and supplies: accepted orders; checked-in drugs and supplies, stocked shelves and removed out-of-date items from the inventory
- Received patient data based on patient and doctor office interactions, and entered into a computer system
- Selected, prepared, labeled, and dispensed drug products to fill prescriptions
- Pharmaceutical calculations for dosage calculations, formulation of pharmaceutical preparations and data analysis
- Counted pills, finalized customer bills, worked with metric system and Roman numerals
- Maintained appropriate inventory levels
- Supported policies, procedures and reporting requirements addressing the procurement, storage, distribution, and use of drugs and supplies.
Education
Associate in Arts Degree - Business Management
ASHWORTH UNIVERSITY
2008
Skills
- Customer Service
- Dispensing Medications
- Wholesale Ordering
- Verbal and Written Communication
- Payment Processing
- Chemical Handling
- Prioritization and Organization
- Answering and Routing Calls
- Regulatory Compliance
- Equipment Cleaning and Maintenance
- Prescription Filling and Labeling
- Data Entry
- Cash Register Operations
- Prescription Order Verification
- Prescription Refill Fulfillment
- Inventory Tracking
- Recordkeeping and Documentation
- Storage Maintenance and Security
- Cleaning and Sanitizing
- Inventory Management
- ERP Software
- Prescription Pricing
- Patient Profile Setup
- Medication Storage and Labeling
- Relationship Building
- Detail-Oriented
- Medication Documentation
- Mathematical Reasoning
- Time Management
- Resolving Complaints
- Medical Coding
- Drug Compatibility Software
- Safety Protocols and Risk Management
- Product and Service Merchandising
- Confidentiality Practices
- Customer Identification Checks
- Attention to Detail
- Medication and Equipment Invoicing
- HIPAA Compliance
- Medical Insurance Claims Processing
- Insurance Claim Processing Software
- Employee Training
- Pharmacy Management Software
Additional Information
- Leesburg, VA 20176 571.484.1036
Timeline
Call Center Representative
Sedgwick
08.2021 - 01.2022
Pharmacy Technician
Costco
07.2018 - 07.2021
Senior Pharmacy Technician
WALGREENS
01.2007 - Current
Pharmacy Technician
RITE AID
01.2003 - 01.2007
Associate in Arts Degree - Business Management
ASHWORTH UNIVERSITY