Jessica Ukot
Summary
Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful Business Manager with proven success leading productive teams, controlling budgets, networking to drive growth initiatives and marketing to maximize brand outreach.
Knowledgeable Operations specialist with over 20 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Seasoned [Job Title] knowledgeable about [Type] operations and offering top-notch project management, team leadership and problem-solving abilities. Ingenious in maximizing resources to meet challenging demands. Analytical leader with excellent multitasking abilities.
Motivated [Job Title] brings strong leadership and planning talents. Proven skills in building and directing strong teams to achieve challenging objectives. Deep understanding of [Industry] practices and market conditions.
Overview
21
21
years of professional experience
Work History
Director of Operations
SamCot solutions
Laurel , MD
06.2021 - Current
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Managed day-to-day operations of a large staff in multiple departments.
- Prepared detailed reports outlining operational results on a regular basis.
- Established operational guidelines and identified opportunities for improvement.
- Set goals and expectations for direct reports using performance review process, holding staff accountable.
- Assessed reports and adjusted workflows to realign with targets.
- Contributed to organizational strategic direction to improve products and services.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Liaison Officer
GAT Oboh
Ikoyi, LA
04.2010 - 03.2018
- Coordinated with various departments to ensure successful communication between the organization and external stakeholders.
- Facilitated meetings between internal staff, clients and other external contacts to discuss project requirements and outcomes.
- Developed and maintained relationships with key stakeholders in order to ensure that their needs were met in a timely manner.
- Organized and coordinated events, workshops and conferences for both internal and external audiences.
- Provided support during negotiations to ensure that all parties involved understood their roles and responsibilities.
- Drafted correspondence on behalf of the organization in response to inquiries from external stakeholders.
- Actively participated in problem-solving initiatives to identify solutions which addressed stakeholder needs while meeting organizational objectives.
Claims Analyst
Union assurance plc
Lagos Nigeria, LA
01.2003 - 01.2008
- Reviewed customer claims, identified discrepancies and determined appropriate course of action.
- Conducted investigations to gather evidence in support of claims resolution.
- Assessed medical records for coverage eligibility and benefit accuracy.
- Prepared detailed reports on claim status, payment history, and other relevant information.
- Verified documents to ensure accuracy of information provided by customers.
- Maintained accurate records of all claim activities in accordance with company policies.
Education
Bachelor of Science - Insurance
University of Lagos
Lagos Nigeria, LA12-2002
Skills
- Capital Spending
- Strategic Planning
- Process Improvements
- Process Improvement
- Risk Mitigation
- Quality Assurance
- Business Management
- Customer Retention
Timeline
Director of Operations
SamCot solutions
06.2021 - Current
Liaison Officer
GAT Oboh
04.2010 - 03.2018
Claims Analyst
Union assurance plc
01.2003 - 01.2008
Bachelor of Science - Insurance
University of Lagos