Jessica Urena
McKinney
Summary
Insurance Adjuster skilled in investigating and analyzing liability concerning personal, casualty or property loss. Proven history of leveraging excellent negotiation skills to facilitate settlements. Excellent communication skills demonstrated through 11 years of experience interviewing specialists, witnesses and claimants to compile information.
Overview
11
11
years of professional experience
Work History
Claims Adjuster, Automobile and Casualty
Assurance America
11.2021 - Current
- Conducted thorough investigations of complex claims, gathering information from various sources to make informed decisions on coverage eligibility.
- Streamlined internal processes to reduce errors in claim documentation and expedite approvals for payment.
- Maintained high customer satisfaction ratings by providing timely and empathetic responses to policyholders'' inquiries.
- Collaborated with fraud investigators to identify suspicious claims, resulting in significant cost savings for the company.
- Stayed apprised of industry trends by attending seminars and participating in professional organizations.
- Collaborated with legal teams to defend against fraudulent claims, protecting company interests.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Provided expert guidance to junior adjusters, fostering a supportive work environment and increased efficiency within the department.
- Collaborated with legal teams to defend against fraudulent claims, protecting company interests.
Claims Adjuster, Automobile and Casualty
Kemper Insurance
07.2019 - 11.2021
- Maintained detailed records for each claim, ensuring accuracy and completeness for future reference and audit purposes.
- Established rapport with policyholders through clear communication, empathy, and professionalism during difficult circumstances.
- Contributed to departmental goals by consistently achieving or surpassing individual performance metrics set forth by management.
- Investigated liability claims thoroughly, analyzing evidence and interviewing involved parties to determine fault accurately.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
Claims Adjuster, Automobile and Casualty
Sentry Insurance
05.2013 - 07.2019
- Mentored new Claims Adjusters on best practices in handling automobile and casualty claims efficiently.
- Maintained comprehensive records of all claims handled, ensuring easy reference for future needs.
- Stayed apprised of industry trends by attending seminars and participating in professional organizations.
- Collaborated with legal teams to defend against fraudulent claims, protecting company interests.
- Assisted clients throughout the entire claim process from initial report to final settlement or closure.
- Evaluated property damage estimates to determine appropriate compensation amounts in line with policy provisions.
- Provided exceptional customer service during the claims process, addressing concerns promptly and empathetically.
- Enhanced customer satisfaction with thorough investigation of claims and timely resolution.
Education
No Degree - Business Communications
Orange Coast College
Costa Mesa, CAHigh School Diploma -
Century High School
Santa Ana, CA05.2000
Skills
- Texas, Louisiana, Georgia, Oklahoma, New Mexico and South Carolina Claims Adjuster License
- Customer service and support
- Coverage Verification
- Claims Investigation
- Technical knowledge
- Highly motivated
- Liability Analysis
Timeline
Claims Adjuster, Automobile and Casualty
Assurance America
11.2021 - Current
Claims Adjuster, Automobile and Casualty
Kemper Insurance
07.2019 - 11.2021
Claims Adjuster, Automobile and Casualty
Sentry Insurance
05.2013 - 07.2019
No Degree - Business Communications
Orange Coast College
High School Diploma -
Century High School
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