Talton Richards
Auto Insurance Claims Adjuster
Birmingham,AL
Summary
Claims professional with over a decade of experience in handling complex insurance claims and delivering impactful solutions. Skilled in claims processing, investigation, and negotiation, with keen focus on team collaboration and consistently achieving results. Adaptable and reliable, with client-centric approach and strong ability to address evolving needs effectively.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
Work History
Claims Adjuster II
ACCC Insurance Company
12.2017 - Current
- Evaluated insurance policies and analyzed damages to determine coverage.
- Evaluated all evidence with ultimate goal of creating positive outcomes for client's claims.
- Reviewed new files to determine current status of injury claim and to develop plan of action.
- Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Investigated claims across multiple types of non-standard auto insurance policies.
- Investigated claims across multiple states while adhering to state guidelines established by the insurance commissioners and state statues.
Claims Generalist Associate
Progressive
02.2021 - 12.2024
- Examined reports, accounts and evidence to determine integrity and accuracy of information.
- Interviewed policyholders, claimants, witnesses, agents, and other involved individuals to verify information and obtain additional details.
- Followed up with customers on unresolved issues.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Investigated claims involving potential and suspected fraudulent activities.
- Evaluated and negotiated settlements for diminished value.
- Assisted in training new hires.
- Negotiated fair settlements with policyholders, effectively resolving disputes and ensuring positive outcomes for all parties involved.
Field Adjuster
Infinity Auto Insurance Company
09.2013 - 07.2017
- Maintained contact with claimants and attorneys to determine treatment status.
- Documented all investigation activity and presented reports to management.
- Examined claims forms and other records to determine insurance coverage.
- Investigated claims involving potential and suspected fraudulent activities.
- Reviewed police reports, medical treatment records and physical property damage to determine extent of liability.
- Trained other claims staff members on proper handling and evaluation of injury claims.
- Verified insurance claims and determined fair amount for settlement.
- Negotiated bodily injury settlement agreements to resolve disputes.
Project Estimator
R And T Acoustic
02.2011 - 09.2013
- Utilized cost estimation systems to document project information, create estimates and revise project costs to reflect current data.
- Conducted site visits and provided recommendations and informed advice regarding site viability.
- Attended bidding events and formulated bids.
- Analyzed buildings to prepare estimates for commerical framing work.
- Prepared material orders to complete projects on time and within budget.
- Prepared estimates used by management for purposes such as planning, organizing and scheduling work.
- Accurately and efficiently translated physical blueprints with programs such as Planswift.
Education
Associate of Science - Information Systems Administration
ITT Technical Institute
Bessemer, AL 08.2009 - 05.2011
High School Diploma -
Dora High School
Dora, AL 08.2005 - 05.2009
Skills
Personal, casualty and property loss
Automobile claims specialist
Policy investigations
Insurance policy coverage knowledge
Alabama Claims Adjuster License
Texas Claims Adjuster License
Florida Claims Adjuster License
Louisiana Claims Adjuster License
South Carolina Claims Adjuster License
Georgia Claims Adjuster License
Timeline
Claims Generalist Associate
Progressive
02.2021 - 12.2024
Claims Adjuster II
ACCC Insurance Company
12.2017 - Current
Field Adjuster
Infinity Auto Insurance Company
09.2013 - 07.2017
Project Estimator
R And T Acoustic
02.2011 - 09.2013
Associate of Science - Information Systems Administration
ITT Technical Institute
08.2009 - 05.2011
High School Diploma -
Dora High School
08.2005 - 05.2009
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